Dynamic childcare administrator with a proven track record of leading 108 centers and managing 8 District Leaders across Maryland, DC, and Virginia. Recognized for fostering a positive work culture that inspires trust, loyalty, and collaboration among staff. Expertise includes strategic decision-making in curriculum development, budget management, and daily operations. Committed to enhancing customer satisfaction and driving organizational success through relationship-building and partnership cultivation.
Hi, I’m
Courtney Ridgely
Union Bridge,MD
Summary
Overview
37
years of professional experience
Work History
Learning Care GroupFrederick, MD
Region Manager
01.2022 - 11.2024
Job overview
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
District Leader
01.2005 - 01.2022
Job overview
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Center Director
01.1995 - 01.2005
Job overview
- Developed and deepened relationships with center children and families.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Maintained compliance with legal requirements and applicable guidelines.
- Collected customer fees, managed refunds, and provided complete sales documentation.
Assistant Director
01.1988 - 01.1995
Job overview
- Facilitated team meetings to discuss progress and address challenges.
- Coordinated daily operations and managed workflow to enhance productivity.
Education
Towson University
Bachelor of General Studies from Early Childhood Education
University Overview
Coursework and Training Includes but not limited to: Child Development, Childcare Program Financial Management and Family Interactions with Childcare Clients.
Skills
- Operations Management
- Financial Budgeting
- Core Business Concepts
- Engaging Marketing Campaigns
- Educational Environment Management
- Business Strategy Development
- Workshop Planning and Execution
- Organizational System Design
- Goal Development and Assessment
- Regulatory Compliance
- Customer Relations
- Solutions Development
- Market Analysis
- Collaborative Teamwork
- Clear Verbal Communication
- Effective Written Communication
- Equity Understanding
- Collaborative Facilitation Skills
- Independent Project Execution
- Cross-Functional Collaboration
- Effective Time Management
- Prioritization of Responsibilities
- Demonstrating Workplace Etiquette
- Reliability in Professional Conduct
- Conflict Resolution Skills
- Sound Evaluative Skills
Compliance
Compliance
Inspect on a regular basis all center facilities regarding safety, cleanliness, maintenance and improvements, Manage safety and security programs., Maintain and update, when necessary, all Federal/State/Local licensing and regulatory compliance materials, Implement and ensure adherence to all company policies, processes and procedures, Maintain appropriate certification and accreditation for staff, Direct the implementation of standardized education and curriculum programs
Awards
Awards
2022
- Customer Restoration Award
- Pinnacle Leadership Award
2012
Revenue Growth Award
2011
- Revenue Growth Award
- Outstanding DOI to Plan Award
2009
- Exemplary Coaching Award
- Bronze DOI Growth
- Gold DOI Award
2008
- Elite Performer
- Top Learning Adventure Performance
- District Manager of the Year
- Leadership Award
- Top Year on Year Labor improvement
- Top DOI Dollar Growth
- Top DOI Margin Improvement
- Top: Program Quality Award
- Highest Music Achievement
2006
- Revenue Growth & Customer Loyalty Award
- Exemplary Coaching
- Benevolence Award
- Tutorial Excellence
References
References
References available upon request.Timeline
Region Manager
Learning Care Group
01.2022 - 11.2024
District Leader
01.2005 - 01.2022
Center Director
01.1995 - 01.2005
Assistant Director
01.1988 - 01.1995
Towson University
Bachelor of General Studies from Early Childhood Education
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