Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
References
Timeline
Generic

Courtney Riggi

Leavenworth,Kansas

Summary

To obtain a position in a forward-thinking company in order to build a strong foundation that will complement educational goals. Highly motivated and detail-oriented individual that works well both individually and in a team. Experiences in customer services and administrative duties have cultivated the ability to be versatile and adaptable. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.

Overview

14
14
years of professional experience

Work History

Patient Access Specialist Tier II

Adventhealth
08.2021 - Current
  • Utilized multiple computer programs to maintain and update patient information, coordination of interdepartmental schedules, observing and adhering to insurance regulations for key benefits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Resolved patient billing issues in line with established guidelines.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Providing excellent customer service by promptly answering patient inquiries.

Consumer Access Specialist

Adventhealth
07.2019 - 04.2021
  • Utilized multiple different programs to carry out daily activities and communicate with patients as well as separate departments and facilities.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Verified patient insurance eligibility and entered patient information into system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.

Personal Trainer

Self-employed
04.2010 - 07.2019
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Developed specialized programs for athletes of all levels to reach competition goals.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Utilized effective record-keeping system for tracking customer information.

Education

BA in Business Management -

Trident University
Cypress, CA
05.2025

Skills

  • In depth Insurance Knowledge
  • Multitasking Multiple Objectives
  • Customer Service
  • Communication
  • Problem-solving
  • Medical Terminology Expertise
  • Solution Implementation
  • Data Collection

Communication Skills

  • Record Administration
  • Teamwork and Collaboration
  • Detail Oriented
  • Critical Thinking

Leadership Experience

  • Trained new hires in policies and procedures
  • Assisted with departmental changes during transitional period
  • Established revised methods for job efficiencies


References

  • Matthew Rose, (816) 695-0417, Work peer for over 2 years.
  • Diana Bieghler, (816) 263-0480, Work peer for over 4 years.
  • Tracy Kelley, (913) 375-5064, Work peer for over 4 years
  • Kim Watkins, (913) 775-1917, personal friend for 12 years

Timeline

Patient Access Specialist Tier II

Adventhealth
08.2021 - Current

Consumer Access Specialist

Adventhealth
07.2019 - 04.2021

Personal Trainer

Self-employed
04.2010 - 07.2019

BA in Business Management -

Trident University

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Courtney Riggi