Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Courtney Rish

Portsmouth,VA

Summary

  • Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.

Overview

19
19
years of professional experience

Work History

Assistant Branch Manager

Woodforest National Bank
07.2021 - Current
  • Developed sales strategy to meet established sales objectives.
  • Coached and developed branch staff by offering constructive feedback and consistent training opportunities.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Provided staff to 12 other locations due to retention and training
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Grew customer base by 8% over a 1-year period through community networking and innovative customer incentives.
  • Implemented process improvements to increase productivity.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Managed branch size of over $1.8 million in deposits and a team of 6 full employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Built rapport with account holders by reaching out with product recommendations and account updates.

Senior Tax Analyst

Liberty Tax Service
01.2015 - 04.2022
  • Analyzed tax issues and made recommendations for remediation to management.
  • Grew retention by 5%
  • Managed and communicated with over 150 customers per season
  • Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
  • Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
  • Kept case data and contact information up to date to expedite proceedings.
  • Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
  • Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
  • Attended continuing education and yearly courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Prepared tax returns for individuals and businesses.

Store Manager

Gamestop
07.2017 - 02.2021
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by 4% yearly
  • Acquired a 95% customer satisfaction rating
  • Bottom 10% of the company for shrink
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Retail Sales Associate Cashier

Massage Luxe Spa
05.2015 - 01.2017
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS terminals and cash drawer balancing.
  • Mentored new team members on sales software system operation.

General Manager

Casa Soleada/Poquito
05.2011 - 05.2015
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Formulated policies and procedures to streamline operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Cashier

CVS Pharmacy
12.2008 - 11.2010
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Boatswain Mate

US NAVY
07.2004 - 07.2008
  • Managed efficient supply and food replenishment at port stops.
  • Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
  • Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
  • Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Adhered to laws and regulations based on voyage locations.
  • Consulted maps, weather reports or navigation equipment to determine and direct ship movements.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
  • Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
  • Consulted various maps, charts, weather reports and navigation equipment to determine and direct boat movements.
  • Read gauges to verify sufficient levels of hydraulic fluid, air pressure and oxygen.
  • Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
  • Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
  • Employed telecommunications equipment to coordinate marine traffic and organize navigation.

Cashier

Filene's Department Store
01.2004 - 07.2004
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

MBA - Project Management

Southern New Hampshire University
Hooksett, NH
2024

BBA - Entrepreneurship

Southern New Hampshire University
Hooksett, NH
04.2023

Associate of Applied Science - Massage Therapy

Centura College
Chesapeake, VA
03.2016

Skills

  • Business Development
  • Employee Scheduling
  • Staff Development
  • Cash Handling
  • Staff Training
  • Team Development
  • Profit and Loss Reporting
  • Risk Mitigation
  • Client Relationship Management
  • Staff Management
  • Sales Expertise
  • Google Drive

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Branch Manager

Woodforest National Bank
07.2021 - Current

Store Manager

Gamestop
07.2017 - 02.2021

Retail Sales Associate Cashier

Massage Luxe Spa
05.2015 - 01.2017

Senior Tax Analyst

Liberty Tax Service
01.2015 - 04.2022

General Manager

Casa Soleada/Poquito
05.2011 - 05.2015

Cashier

CVS Pharmacy
12.2008 - 11.2010

Boatswain Mate

US NAVY
07.2004 - 07.2008

Cashier

Filene's Department Store
01.2004 - 07.2004

MBA - Project Management

Southern New Hampshire University

BBA - Entrepreneurship

Southern New Hampshire University

Associate of Applied Science - Massage Therapy

Centura College

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Courtney Rish