Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Rivers

Shreveport,LA

Summary

Seasoned Bakery Manager with a proven track record at Brookshire's Grocery, experience in order management and employee scheduling. Excelled in enhancing customer satisfaction through exceptional service. Skilled in cake decorating and inventory management, achieving cost savings and boosting sales through cross-merchandise strategies. Demonstrates strong leadership and multitasking abilities. Experienced with bakery management, including inventory control and staff leadership.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bakery Manager

Brookshire's Grocery
07.2024 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Bakery Manager

Brookshire's Grocery
11.2015 - 07.2024
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
  • Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
  • Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Submitted reports to senior management to aid in business decision-making and planning.

Assistant Bakery Manager

Brookshires/ Super 1 Foods
11.2014 - 11.2015
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
  • Inspected, checked, and monitored baking products and supplies to guarantee freshness.

Assistant Bakery Manager

Brookshire's Grocery
11.2013 - 11.2014
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
  • Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Bakery Clerk

Brookshire's Grocery
11.2009 - 11.2013
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.

Education

High School Diploma -

Northwood High
Shreveport, LA
05-2005

Skills

  • Order Management
  • Employee Scheduling
  • Supply Ordering
  • Food management experience
  • Cake Decorating
  • Cafe inventory
  • Multitasking and Prioritizing
  • Customer Service Management
  • Handling Complaints
  • Inventory Management
  • Merchandise Promotion and Display
  • Sales floor organization
  • Sales Leadership
  • Inventory and Stocking
  • Employee Training
  • Inventory Oversight

Certification

Food Safe Certification

Timeline

Bakery Manager

Brookshire's Grocery
07.2024 - Current

Bakery Manager

Brookshire's Grocery
11.2015 - 07.2024

Assistant Bakery Manager

Brookshires/ Super 1 Foods
11.2014 - 11.2015

Assistant Bakery Manager

Brookshire's Grocery
11.2013 - 11.2014

Bakery Clerk

Brookshire's Grocery
11.2009 - 11.2013

High School Diploma -

Northwood High

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Courtney Rivers