Courtney R. Little

Springer Nature is a world-leading provider of information solutions that help you make better decisions, deliver better care, and sometimes make groundbreaking discoveries in science, health, and technology.

• Enhanced client experience by addressing concerns with expertise and warmth
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.

• Execute an account strategy; Monitor the stability of key accounts, i.e
• Market share, market image, financial liability, IT infrastructure; Execute consistent sales standards and tools; Create and analyze monthly reports, document sales results and forecasts; prepare and conduct effective sales presentations, trainings; Coordinate events and participation - tradeshows, conferences, Elsevier events, etc
• Manage portfolio of academic institutions totaling $35+ Million in sales annually
• Increased YOY Sales by average of 5 to 6% from 2017 through 2021
• Over achieved on target by 5% in 2018, 7% in 2019 and 12% 2020
• National leader in key product sales for 3 years

All Season Contractors, Inc., A locally owned and operated company that values honesty, integrity and treats your home with the utmost care and concern!

• Attend regular construction site visits and produce ongoing construction monitoring reports; pre- construction engineering assessments and document reviews; perform property condition assessments (physical needs assessments); and will build relationships with existing and potential Clients
• Review and assess construction and architectural agreements, plans and specifications, hard cost budgets and construction schedules, etc
• Conduct walkthrough surveys of existing buildings to assess condition of major systems and prepare estimated costs to remedy building conditions

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance.

• Execute an account strategy; Monitor the stability of key accounts, i.e
• Market share, market image, financial liability, IT infrastructure; Execute consistent sales standards and tools; Create and analyze monthly reports, document sales results and forecasts; prepare and conduct effective sales presentations, trainings; Coordinate events and participation - tradeshows, conferences, Elsevier events, etc.
• Manage portfolio of academic institutions totaling $20+ Million in sales annually
• Increased YOY Sales by more than 10% for 2013 and 2014
• Over achieved on target by 15% in 2014

• Execute an account strategy; Monitor the stability of key accounts, i.e
• Market share, market image, financial liability, IT infrastructure; Execute consistent sales standards and tools; Create and analyze monthly reports, document sales results and forecasts; prepare and conduct effective sales presentations, trainings; Coordinate events and participation tradeshows, conferences, Elsevier events, etc
• In 2011 achieved 103% of total revenue target by August, including 116% of total eBooks goal
• In 2010 successfully renewed 5 year ScienceDirect agreement in the state of Mississippi worth over $3M annually
• In 2010 successfully converted 3 of Mississippi's 4 largest research institutions to Scopus

Verizon Wireless is recognized as the nation's leading provider of mobile communications by Consumer Reports and J.D

• Power and Associates
• Develop, train, motivate, and coach sales team to produce desired high performance results
• Assess individuals and team performance and initiate development plans to narrow competency gaps
• Analyze staffing needs of the store and provide hiring and promotion decisions
• Maintain and grow existing customer base and manage churn
• Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
• Resolve escalated customer complaints in a timely and empathetic manner
• Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team
• Consistently ranked as one of the top 3 Kiosk locations in gross adds in the entire Northeast Area
• In only 6 months developed 4 employees that have been promoted to higher positions within the company
• Ranked #1 in the zone in 2 of the last 3 quarters for operational auditing

• Lead store/kiosk in sales, accessories, handsets, enhanced services, and customer renewals
• Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team
• Responsible for thorough knowledge of all kiosk functions
• Remain current on all wireless products, services, industry and competitive trends
• Attend all applicable training/meetings
• Team consistently ranked #1 in YOY growth from March 2006 through September 2006
• Lead all Circuit City locations in gross add and contract renewal attainment for 4 months
• Helped implement new merchandising standards for store displays that remain today