COURTNEY ROBINSON-HILL

Ruskin,FL

Summary

Banking operations and analytics expert with extensive experience in account onboarding, commercial lending, and account maintenance within regulated financial institutions. Demonstrated proficiency in operational analysis, documentation review, and project coordination, ensuring compliance and operational excellence. Proven track record of managing complex initiatives and delivering accurate outcomes aligned with risk management standards. Highly skilled in data analysis, statistical modeling, and optimization techniques, with strong critical thinking and problem-solving abilities.

Overview

years of professional experience

Work History

Product Operations Analyst / Booking Specialist

Pitney Bowes

04.2024 - Current

Support operational and analytical functions across account onboarding, transaction processing, and ongoing account maintenance.
Analyze workflows, booking data, and documentation to ensure accuracy, completeness, and compliance with established procedures.
Coordinate moderately complex operational initiatives, track milestones, and support process improvements across teams.
Identify trends, inefficiencies, and risk indicators impacting service levels and regulatory exposure, including escheatment-related considerations.
Resolve issues independently, escalate exceptions appropriately, and support standardization initiatives while meeting defined SLAs.

Finance Manager / Lending Specialist / Loan Processor

Credit Suite

10.2018 - 07.2023

Supported commercial and consumer lending operations from application through funding by reviewing loan files, verifying credit and documentation accuracy, and ensuring compliance with underwriting and funding guidelines.
Managed and coordinated loan processing workflows, balancing timelines, dependencies, and risk controls.
Performed analytical reviews of processing timelines, exception trends, and compliance risks, including unclaimed property exposure.
Operated in maker/checker environments, managed escalations, and provided training and guidance to junior processors.

Teller Supervisor

Wells Fargo

10.2017 - 10.2018

Led branch operations within a regulated banking environment, overseeing transaction accuracy, exception management, and adherence to operational risk controls.
Coordinated daily operational priorities, monitored trends, and supported audit readiness and compliance initiatives.

Banking Customer Service Representative

Discover

05.2017 - 10.2017

Supported consumer banking operations through detailed account and transaction analysis, issue resolution, and documentation review.
Applied analytical judgment to identify root causes, resolve discrepancies, and escalate moderately complex issues in accordance with established procedures.

Accounts Payable / Receivable Clerk

John Kennedy Ford

09.2013 - 05.2017

Analyzed billing, payment, and aging data to ensure accuracy of financial records and cash flow reporting.
Investigated discrepancies, supported unclaimed property preparation, and contributed to process improvements to strengthen controls and reporting reliability.

Education

Business - Financial Services Focus

The Pennsylvania State University – Abington

Skills

Account Onboarding & Maintenance
Commercial & Consumer Banking Operations
Lending & Credit Operations
Escheatment & Unclaimed Property Awareness
Process & Workflow Analysis
Documentation & Data Validation
Operational Risk & Controls
Project Coordination & Execution
Cross-Functional Collaboration

Issue Resolution & Escalation Management
KPI Tracking & Reporting
SLA & Turnaround Management
SAP
Salesforce
Solifi InfoLease
Excel
Reporting & Analysis

Timeline