Courtney Rodgers
Queen Creek,AZ
Summary
Offers a strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses a solid understanding of nursing principles, patient advocacy, and evidence-based practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level RN position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nurse Extern/Certified Burn Technician
Valleywise Health
10.2023 - Current
- Improved patient care by conducting thorough assessments and developing individualized nursing plans.
- Enhanced communication between interdisciplinary teams for better patient outcomes.
- Administered medications accurately and efficiently, reducing the risk of medication errors.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Assisted in surgical procedures by maintaining a sterile environment and providing necessary instruments to surgeons.
- Streamlined documentation processes for increased efficiency in record-keeping and care coordination.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Participated in quality improvement initiatives to enhance patient safety and satisfaction levels within the facility.
- Performed wound care treatments effectively, promoting proper healing while minimizing infection risks.
- Contributed to a positive work culture by participating in team-building activities aimed at strengthening collaboration among staff members.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Monitored patient vital signs and reported any changes to nursing staff.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Documented and communicated patient information in EMR system for accurate tracking.
- Educated patients on nutrition, disease prevention and post-discharge care to support overall wellness.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Nurse Extern
CommonSpirit Health
01.2023 - 10.2023
- Improved patient care by conducting thorough assessments and developing individualized nursing plans.
- Enhanced communication between interdisciplinary teams for better patient outcomes.
- Administered medications accurately and efficiently, reducing the risk of medication errors.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Educated patients on disease prevention and management, empowering them to take control of their health.
- Streamlined documentation processes for increased efficiency in record-keeping and care coordination.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Used evidence-based practices to guide decision-making, resulting in optimal patient outcomes.
- Performed wound care treatments effectively, promoting proper healing while minimizing infection risks.
- Facilitated timely discharges by coordinating with case managers and healthcare providers, ensuring seamless transitions of care for patients.
- Provided emotional support to family members during critical situations, fostering trust and open communication among caregivers, patients, and families.
- Demonstrated adaptability by working seamlessly across various clinical units based on staffing needs or volume fluctuations within the hospital setting.
- Actively participated in continuing education opportunities for personal growth as well as improved patient outcomes through updated knowledge of best practices within nursing standards.
- Contributed to a positive work culture by participating in team-building activities aimed at strengthening collaboration among staff members.
- Efficiently triaged incoming patients according to priority level based on acuity of presenting symptoms or conditions.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Monitored patient vital signs and reported any changes to nursing staff.
- Assisted with specimen collection and handled appropriately to facilitate laboratory testing.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Documented and communicated patient information in EMR system for accurate tracking.
- Prepared and administered medications in accordance with established protocols.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Monitored patient status to report signs and symptoms of adverse reactions to medication.
- Maintained continuity of care by communicating changes in patient condition with physicians, family members, and other care team members.
- Interviewed patients to obtain medical and biometric information and provide physicians with data necessary to develop plans of care.
- Educated patients on nutrition, disease prevention and post-discharge care to support overall wellness.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Monitored patient reactions after administering medications and IV therapies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Clinical Support Coordinator
Redemption Psychiatry
09.2018 - 07.2023
- Enhanced patient care by effectively managing clinical support tasks and coordinating with interdisciplinary teams.
- Streamlined workflow processes for improved efficiency in daily operations and reduced patient wait times.
- Assisted medical professionals with the preparation and execution of treatment plans, ensuring accurate administration of medications and therapies.
- Maintained accurate and up-to-date patient records by diligently documenting clinical data, observations, and treatment outcomes.
- Improved patient satisfaction by addressing concerns promptly, providing compassionate assistance, and advocating on their behalf when necessary.
- Ensured compliance with healthcare regulations by adhering to established protocols and maintaining a thorough understanding of relevant policies.
- Facilitated clear communication between patients, families, and medical staff through concise documentation and timely updates on care progress.
- Reduced potential medication errors by carefully reviewing prescriptions for accuracy before administering treatments to patients.
- Managed inventory levels for essential supplies to minimize stockouts while optimizing storage space utilization in the clinic''s supply area.
- Coordinated appointment scheduling for optimal time management while accommodating urgent or emergency cases as needed.
- Maximized resource utilization within the clinic by regularly assessing staffing requirements based on fluctuating caseloads and adjusting schedules accordingly.
- Assisted in the development of educational materials designed to empower patients in making informed decisions about their health care options.
- Contributed to a positive work environment by actively engaging in constructive feedback sessions with colleagues aimed at improving overall teamwork within the department.
- Organized outreach events, promoting awareness of the clinic''s services and fostering relationships with community partners to expand patient access.
- Participated in continuing education opportunities, staying current on best practices in clinical support and applying new knowledge to enhance patient care.
- Worked closely with healthcare providers to ensure timely test results by efficiently coordinating lab work appointments and specimen collection.
- Assisted in coordinating and scheduling appointments for follow-up visits.
- Coordinated high-cost, high-risk and high-utilization cases.
- Received and reviewed inpatient and outpatient reports.
- Liaised with patients, clinic staff and centralized professional staff for problem resolution.
- Received and appropriately triaged phone calls or requests from hospital-based physicians.
- Built strong relationships with patients and families for optimized care satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Implemented new policies and educated staff on changes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
Medical Records Specialist
Redemption Psychiatry
09.2018 - 07.2023
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Ensured smooth operations within the department by managing a team of medical records technicians and providing ongoing training and support.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient charts and accurately recorded new information.
- Reviewed recordkeeping procedures for patients and doctors.
Education
Bachelor of Science - Nursing
Aspen University School of Nursing
Phoenix, AZ01.2024
Skills
- Catheter Care
- Mobility Assistance
- Family Education
- Patient Needs Assessment
- Infection Control
- Patient Assessment
- Wound Care
- Electronic Charting
- Treatment Planning
- Direct Patient Care
- Time Management
- Emergency Response
- Pain Management
- Team Collaboration
- Critical Thinking
- Compassionate Care
- Health Promotion
- Stress Management
- Clinical Judgment
- Professionalism
- Patient Education
- Vital Signs Monitoring
- Documentation Accuracy
- Organizational Skills
- Healthcare Technology
- Medication Administration
- Anatomy Knowledge
- Cultural Competence
Certification
- Certified Burn Technician, Valleywise Health
- BLS/CPR
Timeline
Nurse Extern/Certified Burn Technician
Valleywise Health
10.2023 - Current
Nurse Extern
CommonSpirit Health
01.2023 - 10.2023
Clinical Support Coordinator
Redemption Psychiatry
09.2018 - 07.2023
Medical Records Specialist
Redemption Psychiatry
09.2018 - 07.2023
Bachelor of Science - Nursing
Aspen University School of Nursing
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