Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Courtney Roewe

New Haven,MO

Summary

With a proven track record at Sonaca of North America, I excel in enhancing customer satisfaction and streamlining production processes. My expertise in Microsoft Excel and exceptional problem-solving skills have significantly improved operational efficiency and client loyalty. Renowned for fostering team development and implementing effective solutions, I consistently achieve company goals and always strive to further my growth.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sonaca of North America
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilize Microsoft excel, office, and PowerPoint to manipulate, visualize, present, and analyze data.
  • Worked with managers to plan and coordinate production tasks.
  • Trained new employees in various departments and safety standards.
  • Reviewed production plans to identify and report potential risks.
  • Conducted root cause analysis on production issues, developing corrective actions to prevent future occurrences.
  • Provided training to staff on new technologies and methodologies, improving overall team productivity.

Production Controller

Sonaca of North America
08.2024 - 11.2024
  • Increased output by identifying bottlenecks and implementing effective solutions for process optimization.
  • Prepared job order documents and gave timely approvals.
  • Monitored inventory use and adjusted inventory control techniques.
  • Reviewed job orders and adjusted schedules for timely delivery.
  • Worked with managers to plan and coordinate production tasks.
  • Established and enforced organization systems and standards.
  • Reviewed production plans to identify and report potential risks.
  • Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
  • Served as a liaison between production and other departments, fostering collaboration and effective communication to achieve shared goals in a timely manner.
  • Implemented lean manufacturing principles, reducing costs while maintaining product quality standards.
  • Enhanced production efficiency by streamlining processes and implementing improvements in workflow management.
  • Improved communication within the production department through the implementation of daily huddles and status update meetings.

Shipping and Receiving Clerk

Sonaca of North America
05.2022 - 08.2024
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.

Activities Director

Lifecare Center of Sullivan
12.2015 - 02.2016
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Engaged residents through events, small groups, and personal attention.
  • Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
  • Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
  • Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
  • Managed budgetary constraints effectively while still providing high-quality programming for residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Arranged outings as part of recreational program.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.

Education

High School Diploma - General

Union High School
Union, MO
06.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Call management
  • Paperwork processing
  • Team development
  • Documentation
  • Microsoft PowerPoint
  • Data collection
  • Staff training
  • Prioritization
  • De-escalation techniques
  • Order fulfillment
  • Recordkeeping strengths
  • Account management
  • Spreadsheets
  • Proofreading
  • Stock management
  • Service standard compliance
  • Report creation

Timeline

Customer Service Representative

Sonaca of North America
11.2024 - Current

Production Controller

Sonaca of North America
08.2024 - 11.2024

Shipping and Receiving Clerk

Sonaca of North America
05.2022 - 08.2024

Activities Director

Lifecare Center of Sullivan
12.2015 - 02.2016

High School Diploma - General

Union High School
Courtney Roewe