Courtney Roewe
New Haven,MO
Summary
With a proven track record at Sonaca of North America, I excel in enhancing customer satisfaction and streamlining production processes. My expertise in Microsoft Excel and exceptional problem-solving skills have significantly improved operational efficiency and client loyalty. Renowned for fostering team development and implementing effective solutions, I consistently achieve company goals and always strive to further my growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sonaca of North America
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilize Microsoft excel, office, and PowerPoint to manipulate, visualize, present, and analyze data.
- Worked with managers to plan and coordinate production tasks.
- Trained new employees in various departments and safety standards.
- Reviewed production plans to identify and report potential risks.
- Conducted root cause analysis on production issues, developing corrective actions to prevent future occurrences.
- Provided training to staff on new technologies and methodologies, improving overall team productivity.
Production Controller
Sonaca of North America
08.2024 - 11.2024
- Increased output by identifying bottlenecks and implementing effective solutions for process optimization.
- Prepared job order documents and gave timely approvals.
- Monitored inventory use and adjusted inventory control techniques.
- Reviewed job orders and adjusted schedules for timely delivery.
- Worked with managers to plan and coordinate production tasks.
- Established and enforced organization systems and standards.
- Reviewed production plans to identify and report potential risks.
- Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
- Served as a liaison between production and other departments, fostering collaboration and effective communication to achieve shared goals in a timely manner.
- Implemented lean manufacturing principles, reducing costs while maintaining product quality standards.
- Enhanced production efficiency by streamlining processes and implementing improvements in workflow management.
- Improved communication within the production department through the implementation of daily huddles and status update meetings.
Shipping and Receiving Clerk
Sonaca of North America
05.2022 - 08.2024
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
Activities Director
Lifecare Center of Sullivan
12.2015 - 02.2016
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Evaluated supplies and requested purchases to meet activity plans.
- Engaged residents through events, small groups, and personal attention.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
- Developed monthly life enrichment calendar and published electronically and in print.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Arranged outings as part of recreational program.
- Supervised Activities Assistant and conducted performance evaluations.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
Education
High School Diploma - General
Union High School
Union, MO06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Team development
- Documentation
- Microsoft PowerPoint
- Data collection
- Staff training
- Prioritization
- De-escalation techniques
- Order fulfillment
- Recordkeeping strengths
- Account management
- Spreadsheets
- Proofreading
- Stock management
- Service standard compliance
- Report creation
Timeline
Customer Service Representative
Sonaca of North America
11.2024 - Current
Production Controller
Sonaca of North America
08.2024 - 11.2024
Shipping and Receiving Clerk
Sonaca of North America
05.2022 - 08.2024
Activities Director
Lifecare Center of Sullivan
12.2015 - 02.2016
High School Diploma - General
Union High School
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