With a proven track record at Sonaca of North America, I excel in enhancing customer satisfaction and streamlining production processes. My expertise in Microsoft Excel and exceptional problem-solving skills have significantly improved operational efficiency and client loyalty. Renowned for fostering team development and implementing effective solutions, I consistently achieve company goals and always strive to further my growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sonaca of North America
11.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Utilize Microsoft excel, office, and PowerPoint to manipulate, visualize, present, and analyze data.
Worked with managers to plan and coordinate production tasks.
Trained new employees in various departments and safety standards.
Reviewed production plans to identify and report potential risks.
Conducted root cause analysis on production issues, developing corrective actions to prevent future occurrences.
Provided training to staff on new technologies and methodologies, improving overall team productivity.
Production Controller
Sonaca of North America
08.2024 - 11.2024
Increased output by identifying bottlenecks and implementing effective solutions for process optimization.
Prepared job order documents and gave timely approvals.
Monitored inventory use and adjusted inventory control techniques.
Reviewed job orders and adjusted schedules for timely delivery.
Worked with managers to plan and coordinate production tasks.
Established and enforced organization systems and standards.
Reviewed production plans to identify and report potential risks.
Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
Served as a liaison between production and other departments, fostering collaboration and effective communication to achieve shared goals in a timely manner.