Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Rogers

Athens,AL

Summary

I am looking to work for a company with a positive atmosphere, that will offer opportunities to grow and learn new skills to build a career with. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

4
4
years of professional experience

Work History

Patient Account Specialist

Huntsville Hospital
10.2023 - Current
  • Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
  • Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
  • Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
  • Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
  • Posted payments and processed refunds.
  • Enhanced team productivity by sharing knowledge, best practices, and providing cross-training opportunities for colleagues in the Patient Accounts Department.

Receptionist

H & R Agri-Power
05.2022 - 10.2023
  • Providing administrative support, customer service to clients and co-workers
  • Assists walk-ins, answering multiple phone lines and organizing internal paperwork
  • Handled cash transactions and maintained sales and payments records accurately.
  • Confirmed appointments, communicated with clients, and updated client records.

Home health aide

At home care
10.2021 - 05.2022
  • Provided in-home care for elderly, bed bound persons
  • Kept up with clerical paperwork
  • Spent time with each client to ensure they had companionship though out the day.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Stay at home mom
09.2020 - 10.2021
  • I spent the first year of my daughter’s life as a stay-at-home mom
  • I wanted to focus on as much bonding time and give her the first building blocks for growth and education.

Education

Veterinary Technician -

Pennfoster
01.2015

High School Diploma -

Barnstable High School
01.2012

Skills

  • Attention to Detail
  • Organizational
  • Collaboration
  • Communication
  • HIPAA understanding
  • Medicare and Medicaid knowledge
  • Patient Care
  • Administrative Support
  • Customer Service

References

  • Rachel Edmondson, Owner of At Home Care LLC, (256) 457-5794
  • Samanatha Green, Previous Co-worker, (618) 534-8159
  • Amber Boutwell, Teamlead, (256) 337-3371

Timeline

Patient Account Specialist

Huntsville Hospital
10.2023 - Current

Receptionist

H & R Agri-Power
05.2022 - 10.2023

Home health aide

At home care
10.2021 - 05.2022

Stay at home mom
09.2020 - 10.2021

Veterinary Technician -

Pennfoster

High School Diploma -

Barnstable High School

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Courtney Rogers