Courtney Rose
Waupun,WI
Summary
Dynamic leader and State licensed cosmetologist with a proven track record at Highland Rose Parlor LLC, enhancing client satisfaction through expert hair styling and personalized service. Excelled in staff management and business operations, growing a loyal clientele by 30%. Skilled in client consultation and advanced communication, I thrive in fast-paced environments, ensuring top-notch service and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Hairstylist/Owner
Highland Rose Parlor LLC
05.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered phone calls and emails to schedule client appointments.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hairstylist
Supercuts
01.2020 - 05.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
Kitchen Help
Helen’s Kitchen
06.2015 - 12.2019
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
Assembler
Basic American Medical Products
07.2014 - 07.2015
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Assembler
John Deere
02.2012 - 05.2014
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Education
Cosmetologist - Cosmetology
Advanced College of Cosmetology
Waupun, WI01.2020
Diploma - General Studies
Waupun High School
Waupun, WI06.2008
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Schedule management
- Advanced communication skills
- Highly motivated self-starter
- Wisconsin licensed cosmetologist
- Strong leader
- Business management
Timeline
Hairstylist/Owner
Highland Rose Parlor LLC
05.2023 - Current
Hairstylist
Supercuts
01.2020 - 05.2023
Kitchen Help
Helen’s Kitchen
06.2015 - 12.2019
Assembler
Basic American Medical Products
07.2014 - 07.2015
Assembler
John Deere
02.2012 - 05.2014
Cosmetologist - Cosmetology
Advanced College of Cosmetology
Diploma - General Studies
Waupun High School
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