Hi, I’m
Courtney Ross
Highland,CA
Summary
Committed with demonstrated success contributing innovation and creativity to educational institutions. Sound knowledge of school systems, learning styles and student development. Dedicated to improving school curriculum and assisting students with unique learning needs.
Overview
10
years of professional experience
Work History
New Vision Middle SchoolSan Bernardino, CA
EDUCATIONAL SUPPORT PERSONNEL
03.2022 - Current
Job overview
- Supports staff within the classroom on lesson planning and supportive classroom management,
- Consistently works with teachers to support day in and out functions of roles and responsibilities
- Co-teach 7th grade ELA and Science to begin seeing favorable actions
- Believes and implements a strong culture with students and staff
- Supports parents in phone calls or emailing of teachers actions items of the day in and out items
- Ensures meeting with challenging students in smaller settings to obtain growth,
- Met program and student needs in coordination with teacher for parent and family involvement in classroom.
- Developed and delivered presentations on course topics.
- Collaborated with instructors to develop engaging lesson plans.
Think TogetherSan Bernardino, CA
SITE SUPERVISOR
08.2018 - 12.2021
Job overview
- Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities
- Maintains relationships with internal and external stakeholders to accomplish quality goals and standards
- Accomplishes staff job results by coaching and managing employees
- Conducts training, implementing systems and policies
- Accomplishes planning and overseeing program project results
- Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to state legal regulations
- Completes operations by developing schedules, bi weekly payroll completion, assigning and monitoring work
- Implements and tracks data productivity and creates and implements solutions on productivity
- Controls expenses by gathering and submitting budget information, scheduling expenditures; monitoring variances
- Provides quality service by enforcing quality and customer service standards
- Maintains professional and technical knowledge
- Contributes to team effort by accomplishing related results as needed
Think TogetherRiverside, CA
INTERIM QUALITY ASSURANCE COACH
07.2021 - 10.2021
Job overview
- Developing tactics to achieve the desired outcome based on stakeholder needs and organizational needs
- Diagnosing and resolving challenges within various work groups
- Defining, tracking and monitoring trends in districts with various cohorts
- Implementing and training continuous quality of sites for new and veteran supervisors
- Maintains legal regulations to maintain contracts
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Documents and provides recommendations based on stakeholder analysis and needs
- Responsible for internal stakeholder relationship building
- Accomplishes and delegates task to drive results in the department
THINK TogetherSan Bernardino, CA
PROGRAM LEADER
03.2017 - 01.2018
Job overview
- Designed or used assessments to monitor student learning outcomes.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
H&R BlockFontana, CA
SECRETARY
12.2017 - 04.2018
Job overview
- Developed reports and documentation for the office
- Kept daily track of revenue based on percentage of office earnings
- Ordered, organized and distribute office inventory
- Created and filed legal documents
- Communicated to clients about documentation
- Followed up with existing clients and new clients to secure prior and new accounts, overall season of new accounts 14
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
H&R BlockFontana, CA
QUALITY SALES SPECIALIST/SECRETARY
12.2016 - 01.2017
Job overview
- Identified and seek solutions within the districts region to increase profit
- Secure existing and new accounts
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Profited 3% new revenue for 2017 quarter
- Created new deadlines for 6 offices within the region
Hard Rock Hotel and CasinoLas Vegas, NV
Retail Sales Clerk
09.2013 - 06.2014
Job overview
- Assisted an average of 80 customers a day with selected items
- Stocked, organized and replenished incoming and current inventory with accuracy
- Provided customer service and sought problem seeking issues occurring during high volume events
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Maintained and generated above average daily sales by 5% in revenue
Education
Northern Arizona UniversityFlagstaff, AZ
Master of Education from Educational Leadership-InstrLD K12 SchLDshp
05.2023
University Overview
- With Distinction
- 3.9 GPA
Northern Arizona UniversityFlagstaff, AZ
Bachelor of Science from PUBLIC ADMINISTRATION
12.2016
University Overview
- 3.5 GPA
San Bernardino Valley College
Associate of Arts from BUSINESS ADMINISTRATION
12.2012
Skills
- Customer Service
- Organizational Skills
- Leadership Experience
- Operations Management
- Microsoft Office and Google Suite Experience
- Staff training and development
Timeline
EDUCATIONAL SUPPORT PERSONNEL
New Vision Middle School
03.2022 - Current
INTERIM QUALITY ASSURANCE COACH
Think Together
07.2021 - 10.2021
SITE SUPERVISOR
Think Together
08.2018 - 12.2021
SECRETARY
H&R Block
12.2017 - 04.2018
PROGRAM LEADER
THINK Together
03.2017 - 01.2018
QUALITY SALES SPECIALIST/SECRETARY
H&R Block
12.2016 - 01.2017
Retail Sales Clerk
Hard Rock Hotel and Casino
09.2013 - 06.2014
Northern Arizona University
Master of Education from Educational Leadership-InstrLD K12 SchLDshp
Northern Arizona University
Bachelor of Science from PUBLIC ADMINISTRATION
San Bernardino Valley College
Associate of Arts from BUSINESS ADMINISTRATION
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