Courtney Roycroft
Lyndeborough,NH
Summary
Strategic and results-driven leader with a proven track record in guiding diverse teams to achieve optimal performance and organizational success. Offering a unique blend of visionary leadership, effective team collaboration, and a comprehensive skill set in operations management, project execution, and employee development. Seeking a challenging leadership role where I can leverage my experience to drive innovation, foster a positive organizational culture, and contribute to sustained growth and excellence.
Overview
8
8
years of professional experience
Work History
Manager, Service Operations
Irving Energy
01.2023 - Current
- Initiated and pursued leads, acquiring new customers and contributing to a 25% revenue increase.
- Orchestrated and led critical functions between service and delivery operations, ensuring seamless project execution.
- Formulated and managed annual budgets, guaranteeing timely and cost-effective project completion.
- Administered schedules, resource allocations, and technical suitability to provide customers with a fair and competitive rate.
Supervisor, Gas Transmission- Capital Projects
Unitil
04.2022 - 09.2022
- Monitored and tracked capital budgeted projects, ensuring a 15% reduction in overall project costs.
- Organized recruitment and hiring processes, overseeing daily performance.
- Delegated duties based on employee skillsets, enforcing procedures to promote team performance and safety.
Sr. Supervisor of Transmission Line Services
National Grid USA
09.2019 - 01.2021
- Oversaw complex projects, maintenance, and emergency work, maintaining budget compliance and saving 10% on costs.
- Reviewed work, approved outage plans, and provided technical direction, resulting in projects consistently under budget by 15%.
- Conducted quality audits, achieving a 99% compliance rate with policies and procedures.
- Cultivated cross-departmental relationships for safe and effective work.
- Improved departmental culture, reducing turnover and enhancing motivation.
Supervisor, Gas Operations
Liberty Utilities
10.2018 - 09.2019
- Established and enforced procedures and work standards, enhancing team performance and safety.
- Provided leadership, insight, and mentoring to new employees, contributing to their knowledge and skills.
- Developed valuable relationships with internal and external customers, enhancing customer satisfaction.
- Developed an annual construction budget, prioritizing projects based on financial considerations.
Supervisor, Gas Operations- Contractor Oversight
National Grid USA
02.2016 - 10.2018
- Directed project review, SOP preparation, material provisions, and problem-solving, achieving a 99% project success.
- Supervised 11+ contractor crews, achieving a 98% safety record in technical and potentially dangerous operations.
- Recognized for exemplary relationship management skills by fostering cross-departmental collaborations.
- Monitored project progress, enforcing adherence to deadlines and quality standards.
- Led a team to achieve a successful 30" main replacement, recognized by upper management
Education
MBA -
Boston University
Boston, MA08.2025
Master of Science - Business
Dean College
Franklin, MA08.2012
Skills
- Strategic Leadership
- Cross-Functional Teamwork
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Employee Mentoring & Development
- Adaptability
- Conflict Resolution
- Emotional Intelligence
- Teamwork & Collaboration
- Project Execution
- Integrity & Ethics
Accomplishments
- Proactively averted an over-pressurization incident.
- Guided a team to successfully execute a 30" main replacement, resulting in acknowledgment from upper management.
- Strategically adjusted designs, contributing to cost savings of over $100,000 for the company in 2017.
- Demonstrated empathy and quick thinking during a no-gas situation by providing shelter to an elderly woman in my heated car while waiting for a technician to rectify the situation.
Timeline
Manager, Service Operations
Irving Energy
01.2023 - Current
Supervisor, Gas Transmission- Capital Projects
Unitil
04.2022 - 09.2022
Sr. Supervisor of Transmission Line Services
National Grid USA
09.2019 - 01.2021
Supervisor, Gas Operations
Liberty Utilities
10.2018 - 09.2019
Supervisor, Gas Operations- Contractor Oversight
National Grid USA
02.2016 - 10.2018
MBA -
Boston University
Master of Science - Business
Dean College
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