Courtney R. Peters
Fraser,MI
Summary
Customer Service Professional | 10+ Years of Experience
Results-oriented professional with over a decade of success in delivering outstanding customer experiences. Skilled in communication, problem-solving, and relationship-building to effectively manage diverse inquiries and resolve escalated issues. Consistently recognized for exceeding performance goals, and driving customer satisfaction in fast-paced environments. Adept at fostering positive client relationships and ensuring service excellence. Seeking to apply extensive customer service expertise to contribute to organizational growth and success.
Overview
11
11
years of professional experience
Work History
SHIPPING & RECEIVING CLERK
STANLEY ENGINEERED FASTENING
04.2024 - Current
- Logistics and Supply Chain Coordination: Proven ability to manage and oversee shipping and receiving operations, ensuring timely, accurate, and efficient movement of products and materials.
- Inventory Management: Proficient in utilizing warehouse management software to track inventory levels, manage stock movement, and maintain detailed records of all inbound and outbound shipments.
- Regulatory Compliance and Documentation: Adept at preparing and managing essential shipping documents, including Bills of Lading and Proofs of Delivery, while ensuring compliance with all shipping regulations and internal policies.
- Cross-Functional Collaboration: Strong collaborator with internal departments and external carriers to streamline logistics workflows, enhance communication, and resolve scheduling or delivery issues promptly.
- Quality Control and Shipment Verification: Experienced in conducting thorough inspections of shipments to verify accuracy, quality, and completeness, maintaining a high standard of service and customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
XPO LOGISTICS
04.2022 - 10.2023
- Responded to customer inquiries and resolved issues via phone, email, and chat, maintaining a 95% customer satisfaction rate
- Successfully handled an average of 40 inquiries per day, exceeding the company's response time goals
- Demonstrated consistent achievement of KPIs, such as first-call resolution and issue escalation rates
- Collaborated with cross-functional teams to address complex customer concerns, resulting in a 15% increase in issue resolution
- Utilized CRM software to maintain accurate customer records and track communication history
- Monitored the progress of delivery routes
- Worked with customers, business partners, and drivers to ensure commitments were met and customers were delighted at every step of the experience
- Excelled at multitasking and delivering solutions that moved multiple projects forward toward completion
ASSEMBLY LINE WORKER
FCA US LLC
01.2014 - 03.2022
- Ensured products assembled met quality standards
- Rotated through the assembly line, performing diversified functions
- Performed all necessary assembly routines before and after equipment was painted
- Operated various testing equipment required for periodic product and process testing
- Assembled products in high-volume operation, performing multiple tasks on a rotating basis
Education
HIGH SCHOOL DIPLOMA -
Harper Woods High School
Skills
- CRM and ERP support software proficiency
- Effective Time Management
- Team Leadership
- Logistics coordination
- Customer Service Excellence
- Inventory and Order Management
- Problem Solving and Issue Resolution
- Communication and Interpersonal Skills
- Documentation and Compliance
Timeline
SHIPPING & RECEIVING CLERK
STANLEY ENGINEERED FASTENING
04.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
XPO LOGISTICS
04.2022 - 10.2023
ASSEMBLY LINE WORKER
FCA US LLC
01.2014 - 03.2022
HIGH SCHOOL DIPLOMA -
Harper Woods High School
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