Courtney Ryan
Medina,TN
Summary
Customer-focused Head Bartender with three years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist.
Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. With a strong history of exceptional service.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Head Bartender
Humboldt Golf & Country Club
04.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Internet Sales Consultant
Gene Langley Ford, Inc.
05.2018 - 05.2020
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Established and maintained e-commerce website to promote and sell products.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Server
Rock'n Dough Pizza & Brewery
01.2017 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Sears Hometown & Outlet Stores Inc.
04.2014 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN05.2013
Skills
- Hospitality and Guest Service
- Handling Difficult Customers
- Monetary Transactions
- Bar Operations and Logistics
- Logistics Operations
- Teamwork and Collaboration
- Leadership
- Independent Judgement
- Strategic Selling
- Engaging with Diverse Customers
- Complaint Management
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
References
Heather Jarboe- (859)537-8615
Melanie Hurst- (731)234-5139
Katie Doherty- (731)616-1651
Timeline
Head Bartender
Humboldt Golf & Country Club
04.2020 - Current
Internet Sales Consultant
Gene Langley Ford, Inc.
05.2018 - 05.2020
Server
Rock'n Dough Pizza & Brewery
01.2017 - 05.2018
Sales Associate
Sears Hometown & Outlet Stores Inc.
04.2014 - 01.2017
High School Diploma -
Liberty Technology Magnet High School
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