Courtney S. Lutz
Silver Spring,MD
Summary
A good-natured and dedicated working professional with a proven track record of providing exceptional administrative and customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage concurrent tasks. Praised for the ability to learn quickly, with recognized skills in social intelligence, leadership, critical thinking, and promoting teamwork.
Overview
10
10
years of professional experience
Work History
Legal Secretary
Covington & Burling LLP
11.2018 - Current
- Assumes responsibility for maintaining th highest level of confidentiality of all client and Firm information, records and files, ensuring compliance with Firm regulations
- Coordinates administrative functions and facilitates completion of tasks including client billing processes, time and expense entry, travel arrangements, special client meetings and other projects as assigned.
- Creates, edits, and proofreads practice-specific legal documents, forms, and correspondence, ensuring accuracy and completeness.
- Utilizes Firm provided software to open new matters, prepare engagement letters, and process conflict reports.
- Collaborates with internal functional teams for planning, prioritization, or issue resolution of overall attorney or client-related activities.
Client Services Specialist
Covington & Burling LLP
08.2016 - 11.2018
- Delivered exceptional customer service to every client and visitor by leveraging extensive knowledge of firm-wide products and services, while creating a welcoming positive experience.
- Provided administrative support by monitoring various multi-line phone systems, scheduling conference room requests, coordinating meeting catering orders, organizing room setups and equipment needs, and providing troubleshooting advice to resolve various technical client-related issues.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained new team members on office procedures and best practices, promoting a cohesive team dynamic within the department.
- Developed highly empathetic external and internal relationships and earned reputation for exceeding service standards.
Administrative Support (Finance)
The Advisory Board Company
02.2016 - 08.2016
- Assisted with adding new materials to records while creating new records as necessary to be sorted based on its purpose and content.
- Eliminated outdated materials and transferred them to inactive storage according to file maintenance guidelines.
- Retrieved confidential information from file database in response to requests from authorized users.
- Enhanced department efficiency by streamlining physical document management processes, resulting with reduced retrieval times by 50 percent.
Meeting Planning Department Intern
Maryland State Bar Association, Inc.
02.2015 - 04.2015
- Conducted thorough research to support department related projects, enhancing informed decision making.
- Collaborated closely with departmental head to proof, edit, and evaluate final public bulletins and documents for the MSBA's website.
- Implemented a paper reduction plan for the Department, reducing the amount of paper by 70 percent.
Program Support Clerk
National Institutes of Health
06.2014 - 01.2015
- Identified and resolved over five hundred Section 508 Compliance (American Disabilities Act) defects in recruiting-related documents within the HR Systems, Analytics & Information Division (HRSAID).
- Audited documented records for accuracy to ensure that all reported Section 508 issues were remediated.
- Organized files and records systematically, optimizing data retrieval times for staff members within a shared database.
Education
Bachelor of Science - Business Administration & E-Business
Towson University
Towson, MD05.2015
Skills
- Efficient multi-tasker
- 60 wpm Typing Speed
- Client Billing
- Editing and proofreading
- Corporate Law
- Meeting Coordination & Appointment Scheduling
- Microsoft Office
- Critical Thinking
- Travel Arrangements
- Database Management & File Organization
- Legal Document Processing
Timeline
Legal Secretary
Covington & Burling LLP
11.2018 - Current
Client Services Specialist
Covington & Burling LLP
08.2016 - 11.2018
Administrative Support (Finance)
The Advisory Board Company
02.2016 - 08.2016
Meeting Planning Department Intern
Maryland State Bar Association, Inc.
02.2015 - 04.2015
Program Support Clerk
National Institutes of Health
06.2014 - 01.2015
Bachelor of Science - Business Administration & E-Business
Towson University
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