COURTNEY SANDERS
Spring Lake,NC
Summary
Learning content and operations professional with 8+ years of experience translating complex processes into clear, structured digital content. Proven record of developing training materials, web-based content, and documentation in regulated environments. Skilled at cross-functional collaboration, content standardization, and improving user understanding through precise messaging and layout.
Overview
10
10
years of professional experience
Work History
Learning Content Coordinator
ESS
05.2025 - Current
- Coordinated lesson materials, digital content, and classroom resources to support instruction.
• Developed written and visual content for learning materials, student communications, and online platforms.
• Updated school web pages and internal systems with accurate academic and program information.
• Collaborated with teachers and staff to align content with curriculum goals and school standards.
• Supported student engagement through organized materials, clear messaging, and consistent formatting.
• Assisted with basic media, visuals, or learning assets used in classrooms or school communications. - Continuously improved overall efficiency of the Content Coordination department through process evaluations and implementation of best practices.
- Managed editorial calendars, streamlining the content production process and meeting tight deadlines.
Clinical Research Associate II
Fortrea
02.2022 - 01.2025
- Managed end-to-end operations for multiple global clinical trials, ensuring compliance with FDA, GCP, and sponsor requirements.
- Supported cross-functional execution of global clinical trials by collaborating with study managers, vendors, and site teams to drive GCP-compliant trial conduct.
- Coordinated and tracked cross-departmental project activities, deliverables, and schedules in alignment with company goals.
- Developed and rolled out comprehensive site training and coaching programs, which resulted in a 20% reduction in protocol deviations, improved site readiness, and consistently positive audit outcomes.
- Led real-time TMF documentation review and reconciliation, ensuring 100% audit-readiness and alignment with sponsor SOPs.
Clinical Research Associate
SCRI Development Innovations
10.2020 - 02.2022
- Maintain accountability on action items between meetings and ensure timely execution.
- Identified underperforming sites and implemented targeted coaching interventions that increased patient enrollment rates by over 25% and significantly improved protocol adherence.
- Played a critical role in translating high-level clinical strategy into actionable site-level plans, working with global stakeholders to align site management practices with corporate goals.
- Enhanced the accuracy and efficiency of site performance reporting through the design of customized performance tracking dashboards, allowing leadership to better assess trial progress and risks.
- Oversaw documentation repositories and supported site readiness using digital tracking tools.
Senior Clinical Project Associate
SCRI Development Innovations
02.2018 - 10.2020
- Managed all operational aspects of multiple clinical studies, including site feasibility, initiation, monitoring, and closeout, while ensuring the alignment of clinical operations with regulatory and sponsor expectations.
- Designed and facilitated onboarding programs for new hires, improving ramp-up speed by 30% and fostering a culture of knowledge-sharing, compliance, and performance excellence across teams.
- Acted as a central point of coordination between clinical, regulatory, and data management teams to ensure consistency and accuracy in documentation, communications, and trial outcomes.
- Able to relay complex strategies with clarity, both in writing and verbally, and navigate client objections and internal disagreements.
- Develop, track, and manage real-time systems to monitor clinical trial activities, including site progress, vendor deliverables, and regulatory documentation (e.g., SharePoint or spreadsheets).
Clinical Trial Associate
Chiltern International (Now Fortrea)
10.2016 - 01.2017
- Supported the successful execution of multiple concurrent clinical studies by managing timelines, coordinating logistics, and ensuring compliance across global trial sites.
- Collaboration with vendors to oversee the timely distribution of clinical materials, reducing delays in trial startup and improving supply chain coordination.
- Maintained detailed regulatory documentation and site files, supporting inspection readiness and promoting a strong compliance culture across the trial portfolio.
- Facilitated cross-functional communication between clinical teams, project managers, and regulatory departments, improving documentation flow and ensuring on-time milestone delivery across trial phases.
- Provides training and education on SOPs, GCP, and federal regulations as appropriate.
- Ensure clear and effective communication with healthcare staff, leadership, and external stakeholders.
- Supported timely patient enrollment by proactively addressing potential barriers and utilizing strategic communication methods.
Clinical Recruiter (Contract)
IQVIA (Formerly Quintiles)
12.2015 - 09.2016
- Oversaw full-cycle recruitment operations for clinical and healthcare staff across multiple regions, including sourcing, interviewing, credentialing, onboarding, and retention strategies aligned with organizational goals.
- Partnered with HR, compliance, and legal departments to ensure all recruitment activities met Joint Commission standards, federal regulations, and internal policies.
- Created and executed high-impact recruitment marketing campaigns, targeting passive candidates in competitive labor markets and boosting applicant quality and engagement.
- Provided consultative guidance to hiring managers by delivering talent market insights, benchmarking compensation packages, and helping refine job descriptions to attract top-tier clinical talent.
- Drove improvements in key hiring metrics, including a 35% reduction in time-to-fill and increased candidate retention through enhanced pre-hire screening and onboarding experiences.
Education
Master of Science - Human Science
North Carolina Central University
Durham, NC12-2015
Bachelor of Science - Human Science
North Carolina Central University
Durham, NC05-2012
Skills
- Effective presentations
- Proficient in applicant tracking systems
- Clinical Data Management and Oversight
- Risk Identification and Issue Escalation
- Project lifecycle management
- Change leadership
- Collaborative project engagement
- Team leadership
- LMS administration
- Regulatory Compliance (FDA, GCP, HIPAA)
- Data Analysis (Excel, SPSS, PivotTables)
- Employee Onboarding & Training Programs
- Documentation & Record Management (EMR, CTMS, TMF)
- Project Management & Process Redesign
- Problem Solving & Critical Thinking
- Adaptability in Fast-Paced Environments
Accomplishments
• Led content planning and development across cross-functional teams supporting 10+ concurrent projects.
• Created structured learning content, guides, and digital documentation used by 40+ end users across multiple teams.
• Coordinated written content, visual assets, and instructional materials to support complex workflows and improve user comprehension.
• Partnered with product and operations teams to revise content based on user feedback and performance data.
• Translated complex technical processes into clear, user-friendly language for training and digital use.
Professional Mission Statement
"To build people-powered organizations where every strategy is human-centered, every process is purpose-driven, and every outcome drives measurable transformation. I exist to amplify talent, elevate compliance, and operationalize excellence — one team, one system, one breakthrough at a time."
Winner of ACRP Challenge 2019
Awarded first place in an ACRP challenge for developing a mock healthcare company from a randomized prompt. Created the company concept, value proposition, content framework, website structure, and educational messaging explaining product use, benefits, and customer flow.
Timeline
Learning Content Coordinator
ESS
05.2025 - Current
Clinical Research Associate II
Fortrea
02.2022 - 01.2025
Clinical Research Associate
SCRI Development Innovations
10.2020 - 02.2022
Senior Clinical Project Associate
SCRI Development Innovations
02.2018 - 10.2020
Clinical Trial Associate
Chiltern International (Now Fortrea)
10.2016 - 01.2017
Clinical Recruiter (Contract)
IQVIA (Formerly Quintiles)
12.2015 - 09.2016
Master of Science - Human Science
North Carolina Central University
Bachelor of Science - Human Science
North Carolina Central University