Courtney Sapia
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Inc
02.2022 - 05.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed dining area operations, maintaining cleanliness and organization throughout shifts.
- Assisted in training new staff on menu knowledge and service standards.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions, processing payments efficiently while adhering to financial policies.
- Monitored inventory levels, communicating needs for supplies to management promptly.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Implemented suggestions for improving service processes, contributing to team efficiency and morale.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server and Bartender
Buffalo Wild Wings
04.2018 - 03.2021
- Greet customers and take orders effectively and bring guest their food on time
- Worked at a bar and restaurant
- Handled 6 tables daily
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Home Attendant
VNS Home Health Aid Services
01.2015 - 09.2018
- Responsible for monitoring the patient condition by observing physical and mental condition, intake and output, and exercise.
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements;
- Oversaw the preparation and serving meals and snacks; running errands.
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
- Updates job knowledge by participating in educational opportunities
- Managed and protected the home care agency by, adhering to professional standards, home care policies, procedures, and federal, state, and local requirements.
Stock Associate
Charlotte Russe, Inc.
11.2013 - 05.2015
- Oversaw inventory management, and stock orders.
- Responsible for arranging and placement of inventory.
- Organized and arranged store window displays.
- Oversaw the recruitment and training new team members.
- Managed the cleaning up of the store and display area.
- Created and established an exciting visual environment.
- Managed private fashion consultations i.e.; fittings and style assortments.
Cake Decorator/Baker
Make My Cake Bakery
09.2013 - 01.2014
- Provided customer service, including greeting them and responding to order inquiries.
- Responsible for, Icing, decorating, packaging, labeling, daily orders
- Managed pricing and inventory, for island refrigerated orders
- Oversaw improving engagement with merchandise
Waitress/Hostess
UNO'S
01.2011 - 06.2013
- Responsible for greeting guests at the door
- Overseer of seating arrangements for guest
- Maintains light housekeeping duties; i.e., glasses, silver wear, napkins for guests, and work station
- Responsible for articulating menu specials and soups of the day.
- Ensuring bathrooms
Education
Associate - Public relations, Culinary arts
Columbia University in the City of New York
New York, NY05.2012
Skills
- Microsoft, Communications (2 years)
- Waitress
- Restaurant Server
- Public Relations
- Social Media Management
- Autism Experience
- Cake Decorating
- Host
- Cash handling
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu memorization
- Team collaboration
- Suggestive selling
- Event Planning
- Catering
- Cooking
- Blogging
- Bartending
- Strong work ethic
Certification
Food Handler
Languages
English
Full Professional
Additional Information
I've been Cooking and baking since I was 10 years old watching food network. Cooking and taking care of others are my passion I grew up in a home of 8 brothers and 1 older sister who Is autistic, I have patience and understanding i am a team player.
Timeline
Server
Cheesecake Factory Inc
02.2022 - 05.2024
Server and Bartender
Buffalo Wild Wings
04.2018 - 03.2021
Home Attendant
VNS Home Health Aid Services
01.2015 - 09.2018
Stock Associate
Charlotte Russe, Inc.
11.2013 - 05.2015
Cake Decorator/Baker
Make My Cake Bakery
09.2013 - 01.2014
Waitress/Hostess
UNO'S
01.2011 - 06.2013
Associate - Public relations, Culinary arts
Columbia University in the City of New York