Courtney Sappington
Mesa,AZ
Summary
People Operations Director with over 15 years of extensive expertise in strategic HR initiatives, change management, and organizational development. Tech-savvy innovator with hands-on experience in identifying opportunities to optimize HR processes through technological enhancements and implementing effective solutions. Excels in adapting to fast-paced environments and driving change through technological advancements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
People Operations Director
Nox Group
07.2023 - Current
- Developed and lead scalable 15 person People Operations function, with an end-user mindset to continuously improve operational effectiveness, data integrity, and employee experience.
- Set the vision and collaborated with the internal software team to design, configure, and automate HR systems. Cutting payroll processing time by 25%.
- Lead the People Operations team to deliver compliant, reliable, and seamless people processing including onboarding, benefits management, payroll processing, and employee data management.
- Established and maintain robust HR Analytics and reporting capabilities, leveraging data across the employee lifecycle to identify trends, pinpoint bottlenecks and provide actionable insights.
- Oversee 3-million-dollar weekly payroll, for 2000+ employees across multiple states. Develop, implement and communicate incentive and per diem programs.
- Oversee the implementation and optimization of HR technology including internal HRIS,ATS, LMS, Jira ticketing system, and LCP Tracker.
- Lead end-to-end immigration processes and establishing compliance protocols, strengthening organizational risk management and talent acquisition capabilities.
- Foster cross-functional partnerships to develop scalable HR strategies, aligning people initiatives with business objectives and organizational values.
Human Resources Manager
Corbins Electric a Nox Group Company
11.2019 - 07.2023
- Managed 1 million dollar weekly payroll across multiple states.
- Managed onboarding, and benefits teams enhancing efficiency and employee satisfaction.
- Established and lead COVID protocol as a company with essential workers.
- Conducted exit interviews to gauge areas of success and opportunities for improvement.
- Conducted compliance audits, maintaining organizational integrity and standards.
- Streamlined HR operations by implementing comprehensive leave management systems and developed strategic wellness programs while managing payroll and benefits administration.
- Led internal compliance audits and immigration processes, ensuring organizational adherence to FLSA regulations and maintaining accurate personnel documentation.
- Cultivated positive workplace culture through employee relations management, performance review guidance, and strategic resolution of workplace challenges.
- Partnered with HR leadership to refine policies, update employee handbook, and establish best practices for performance management and workplace accommodations.
Human Resources Business Partner
Platinum Dermatology
08.2019 - 10.2019
- Enhanced talent management, improving organizational success
- Collaborated with leadership to assess and improve policies across board.
- Guided managers through performance management processes, providing strategic counsel on employee development and retention initiatives.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Liaised between multiple business divisions to improve communications.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Investigated and liaised with leadership to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
HR Generalist
Trivity Health
09.2017 - 08.2019
- Coordinated HR operations, enhancing processes and improving employee satisfaction.
- Managed immigration processes, ensuring compliance and reducing processing times.
- Orchestrated cross-functional HR integration teams during M&A, harmonizing policies and maintaining operational continuity.
- Implemented systematic HR audit protocols, identifying and addressing compliance gaps while strengthening regulatory adherence.
- Redesigned onboarding procedures with digital-first approach, creating seamless employee experience and reducing administrative burden.
- Pioneered digital transformation of HR processes, introducing automated solutions that reduced administrative time and improved data accuracy.(UltiPro and iCIMS).
- Modernized employee engagement practices by implementing digital feedback channels and real-time performance tracking systems. (Tiny Pulse)
Senior Coordinator
Cardinal Health
08.2016 - 09.2017
- Streamlined candidate onboarding across multiple business units, managing background screenings, orientation logistics, and documentation for sales training cohorts.
- Orchestrated end-to-end interview processes for 6 recruiters, ensuring seamless candidate experience from initial contact through day-one orientation.
- Coordinated with 6 recruiters to maintain comprehensive candidate files, serving as primary contact for documentation and onboarding requirements.
- Developed systematic approach to track weekly onboarding metrics, enhancing communication efficiency between business units and improving process flow.
- Facilitated smooth transitions for new hires by creating personalized offer letters and maintaining clear communication channels across departments.
- Streamlined candidate onboarding workflow by coordinating background checks, orientation logistics, and documentation across multiple business units
HR Associate
The Ohio State University
07.2014 - 08.2016
Aerospace Medical Services
United State Air Force
01.2010 - 04.2012
Education
Master of Business Administration -
Capella University
Bachelor of Science - Human Resource Development
Southwestern College of Kansas
Skills
- HRIS Management
- Strategic HR
- Data Driven
- Conflict Resolution
- Project Management
- Benefits Administration
- Employee Relations
- Compliance/Immigration
- Policy Development
- Payroll management
- System development
- Risk management
- Leadership development
Certification
- Professional in Human Resources - HR Certification Institute Jul 2019 - Present
- Mental Health First Aider - Mental Health First Aid Jun 2021 - Present
- Leadership Breakthrough One - Rapport Leadership
- Power of Communications - Rapport Leadership
- Women in Leadership Program - Arizona Builders Alliance Jan 2025 - 2025
- SHRM Caltech Advanced Technology Certification- In progress
Timeline
People Operations Director
Nox Group
07.2023 - Current
Human Resources Manager
Corbins Electric a Nox Group Company
11.2019 - 07.2023
Human Resources Business Partner
Platinum Dermatology
08.2019 - 10.2019
HR Generalist
Trivity Health
09.2017 - 08.2019
Senior Coordinator
Cardinal Health
08.2016 - 09.2017
HR Associate
The Ohio State University
07.2014 - 08.2016
Aerospace Medical Services
United State Air Force
01.2010 - 04.2012
Bachelor of Science - Human Resource Development
Southwestern College of Kansas
Master of Business Administration -
Capella University
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