Courtney Schaming

Hired as a floor manager in April 2022 and was promoted to Assistant General Manager in January 2023. Held the position of interim General Manager from May 2024- July 2024.

• Managed financial aspects of the business, including budgeting, forecasting, scheduling, and cost control for optimal profitability.
• Managed and mentored a diverse team of professionals, fostering a positive work environment and high employee satisfaction and performance.
• Assisted in the recruitment, hiring, and scheduling process for new employees to build a skilled team committed to excellence in service delivery.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

• Obtained 1 Michelin Star at Citrin and 2 Michelin Stars at Melisse while overseeing both restaurants.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Formulated policies and procedures to streamline operations.
• Maximized operational excellence, mentoring personnel on management principles, industry practices, and company procedures.
• Interacted well with customers to build connections and nurture relationships.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Jones Philadelphia, El Vez Philadelphia, Upland Miami

• Assisted and led opening teams by demonstrating company standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.