Courtney Scheib
Tampa,FL
Summary
Able to juggle multiple tasks and stay organized, staying on top of things in a fast-paced environment. Focused on providing professional service and support to every office visitor. Diligent about solving problems, managing phone calls and ensuring that both customers and team members had a positive experience..
Overview
3
3
years of professional experience
Work History
Volunteer
Feeding Tampa Bay
Tampa, FL
01.2025 - Current
- Sorted and packed food donations, including non-perishable items, fresh produce, and frozen foods, ensuring readiness for distribution to families in need.
- Assisted in distributing food at mobile food pantries and community events, helping clients select food and load their vehicles efficiently.
- Supported special events by registering attendees, setting up and breaking down, and assisting with activities to ensure smooth operations.
Cashier Team Lead
Livotis Old World market
Freehold/Brick/Englishtown, NJ
01.2022 - 05.2024
- Processed customer payments quickly and returned exact change and receipts.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Monitored cashier performance, providing feedback as needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Processed payments promptly for customers to exceed productivity standards.
- Developed strong working relationships with team members to foster collaboration.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Trained new cashiers on proper use of registers and store policies.
- Identified discrepancies between actual sales figures and expected totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted cashiers with resolving customer complaints and inquiries.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers with locating items within the store when requested.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations while performing tasks.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Volunteer
Alliance Orthotics and Prosthetics
Freehold , NJ
09.2023 - 12.2023
- Shadowed physical therapists to gain hands-on experience in the field of physical therapy.
- Assisted physical therapists with patient care, including guiding patients through assigned exercises.
- Performed support tasks such as laundry and cleaning to maintain a conducive environment for patient recovery.
Education
Bachelor of Science - Nursing
The University of Tampa
Tampa, FL05-2028
Skills
- Problem-solving skills
- Verbal and written communication
- Researching skills
- Effective planning
- Conflict management
- Multitasking and organization
- Client communication
- Team collaboration
- Listening skills
- Attention to detail
- Customer service
- Complex Problem-solving
- Strategic planning
- Scheduling appointments
- Decision-making
- Time management
- Conference room scheduling
- Oral and writing communication
- Office organization
- Work prioritization
- Email and telephone decorum
- Issue handling
Affiliations
- Participated in [Dance], [High school, year 4/4]
References
References available upon request.
Timeline
Volunteer
Feeding Tampa Bay
01.2025 - Current
Volunteer
Alliance Orthotics and Prosthetics
09.2023 - 12.2023
Cashier Team Lead
Livotis Old World market
01.2022 - 05.2024
Bachelor of Science - Nursing
The University of Tampa