Courtney Schiavone
Islip
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GFuel
06.2023 - Current
- Hybrid remote position
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Handle 100+ live chats and emails per day
- Systems used- Zendesk, Shopify, Shiphero, Slack, Microsoft Excel, Microsoft Word, Kount
Medication Technician
The Chelsea
08.2022 - 06.2023
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Medical Receptionist
Belle Piel Aesthetics
09.2021 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front Desk Receptionist
Unique Fitness
02.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed membership appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Miller Place High School
Miller Place, NY06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Live chat support
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Clerical support
Timeline
Customer Service Representative
GFuel
06.2023 - Current
Medication Technician
The Chelsea
08.2022 - 06.2023
Medical Receptionist
Belle Piel Aesthetics
09.2021 - 06.2023
Front Desk Receptionist
Unique Fitness
02.2020 - 01.2022
High School Diploma -
Miller Place High School
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