Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Courtney Schwab

Cranberry Township,PA

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.

Overview

8
8
years of professional experience

Work History

Human Resources Expert

Target
North Fayette, PA
05.2024 - Current
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Hired employees and processed hiring-related paperwork.
  • Created presentations on various topics related to human resources operations.
  • Resolved employee complaints in an efficient manner while maintaining positive working relationships between staff members.
  • Developed job descriptions for all positions within the company.
  • Maintained accurate records of employee data using HR software systems.
  • Administered benefits programs such as health insurance, retirement plans and vacation and sick leave policies.

Executive Customer Engagement

DICK'S Sporting Goods
Coraopolis, PA
04.2022 - 04.2024
  • First line to handle highly escalated customers requesting executive team members directly from our CEO.
  • Review customer complaints and serve as a liaison between the customer, third-party vendor, and manufacturers for action or take ownership as needed.
  • Research and investigate the needs of the customer and formulate a resolution with a swift, accurate response.
  • Form strong customer and internal relationships with buyers and other business partners within the organization.
  • Handle all social media-related contacts and serve as the primary field contact for store/vendor order processing questions.
  • Supports and identifies trends in content issues, and helps facilitate resolution for product inquiries.
  • Ability to provide exceptional customer service that drives satisfaction and loyalty.
  • Develops alternative and creative solutions as it relates to solving customer problems and works well in group problem-solving situations.
  • Responsible for contributing to and formulating data for executive reports.

Customer Service Supervisor

Oxford Athletic Club
Wexford, PA
07.2020 - 07.2022
  • Manage the front desk team of 25 employees.
  • Complete biweekly payroll for employees.
  • Trains new employees in the company's policies, procedures, and best practices.
  • Handle discipline and termination of employees as needed, and in accordance with company policy.
  • Decorates and organizes items in the club's Pro Shop.
  • Prepares purchase orders for incoming inventory.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Completes clothing and accessory inventory monthly.
  • Implemented programs designed to increase employee engagement within the team.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.

Sales Associate

Four Seasons
Cranberry Township, PA
03.2017 - 07.2022
  • Handled all social media accounts and promotional sites.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Attended weekly team meetings to review performance goals and objectives.
  • Provided accurate information about products, prices and services.
  • Developed promotional strategies to increase sales volume.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained records related to sales for store management.

Education

Bachelor of Science - Hospitality, Event, and Tourism Management

Slippery Rock University
Slippery Rock, PA
05.2020

Skills

  • Customer service management
  • Communication skills
  • Time management
  • Training, mentoring, and onboarding
  • Employee motivation
  • Digital media
  • Human resources processes
  • Labor law

References

Sam Troilio: Executive HR Manager at Target

RJ Christiana: Teammate at DSG 

Michael Polito: Executive Customer Service Supervisor at DSG

*Email and phone numbers for contact available upon further request

Timeline

Human Resources Expert

Target
05.2024 - Current

Executive Customer Engagement

DICK'S Sporting Goods
04.2022 - 04.2024

Customer Service Supervisor

Oxford Athletic Club
07.2020 - 07.2022

Sales Associate

Four Seasons
03.2017 - 07.2022

Bachelor of Science - Hospitality, Event, and Tourism Management

Slippery Rock University

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Courtney Schwab