Courtney Schwarz
Kent,WA
Summary
Outgoing professional with a background in managing over 1800 units and 24 employees. Highly trained and results-driven with a passion for working with and for people. A friendly and knowledgeable General Operations Manager with expertise in budget management, financial forecasting, and resource allocation. Promotes exemplary talents in customer service, oversight of policies and procedures, and implementation of facility security measures.
Overview
9
9
years of professional experience
Work History
General Operations Manager
Essex
09.2024 - Current
- Supervised a staff of 24 maintenance and operations personnel
- Managed 8 communities from Kent to Bellevue totaling over 1800 units
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
General Community Manager
Essex
11.2022 - 09.2024
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Responded to escalated resident concerns and issues and monitored resolution.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
COMMUNITY MANAGER
ESSEX
05.2021 - 11.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Followed up on delinquent tenants and coordinated collection procedures.
ASSISTANT PROPERTY MANAGER
ESSEX
03.2019 - 05.2021
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
LEASING SPECIALIST
ESSEX
08.2017 - 03.2019
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Developed marketing materials such as brochures, flyers, and online listings to attract potential renters.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
RELATIONSHIP BANKER
BANK OF AMERICA
03.2016 - 08.2017
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Greeted customers and delivered information about new account processes.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Education
Associate in Arts (A.A.) -
HIGHLINE COMMUNITY COLLEGE
Des Moines, WA06.2013
Skills
- Training and mentoring
- Relationship building and rapport
- Customer service
- Property Inspections
- Employee Performance Management
- Financial budgeting and reporting
Timeline
General Operations Manager
Essex
09.2024 - Current
General Community Manager
Essex
11.2022 - 09.2024
COMMUNITY MANAGER
ESSEX
05.2021 - 11.2022
ASSISTANT PROPERTY MANAGER
ESSEX
03.2019 - 05.2021
LEASING SPECIALIST
ESSEX
08.2017 - 03.2019
RELATIONSHIP BANKER
BANK OF AMERICA
03.2016 - 08.2017
Associate in Arts (A.A.) -
HIGHLINE COMMUNITY COLLEGE
Similar Profiles
Raquel BonillaRaquel Bonilla
Community Account Specialist - Santa Palmia at EssexCommunity Account Specialist - Santa Palmia at Essex
Hector LopezHector Lopez
Maintenance Technician at EssexMaintenance Technician at Essex
Javier AquinoJavier Aquino
Sr Maintenance Supervisor at EssexSr Maintenance Supervisor at Essex
Mitiku LittleMitiku Little
Pilot In Command at SkyWest AirlinesPilot In Command at SkyWest Airlines
Creighton KauiCreighton Kaui
Manager of Passenger Service at Horizon AirManager of Passenger Service at Horizon Air