Courtney Scott
Lithia Springs,GA
Summary
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
- Hardworking and passionate job seeker with strong organizational skills eager to secure Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Seller Support Associate L3
Amazon
Virtual , Georiga
2021.12 - Current
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Maintained company-specific confidentiality and personal record retention protocol.
- Provided seller support on refunds, posted feedback and policy changes.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Assisted sellers with platform requirements for renewals and upgrades.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
911 Telecommunicator
IXP Corporation
Sandy Springs , GA
2019.05 - 2021.02
- Read system maps and caller information, and documented all details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and provided response prioritization in order to effectively dispatch official units such as police, while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pharmacy Technician
CVS Pharmacy
Atlanta , Georgia
2018.07 - 2019.05
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Processed incoming drug orders.
- Communicated instructions to patients or caregivers.
- Counted and labeled prescriptions with correct item and quantity.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted the pharmacist with filling prescriptions for customers daily.
- Hand counted control medications, measured liquids and reconstituted antibiotics.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Efficiently operated cash register and handled cash, checks, and charge transactions.
Licensed Insurance Agent
Convey Health Solutions
Miramar , FL
2016.05 - 2018.06
- Calculated quotes and educated potential clients on insurance options.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Collected all premiums on or before effective date of coverage.
Client Service Manager
First Data
Coral Springs , FL
2013.05 - 2016.05
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered customer telephone calls promptly and in an appropriate manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Sandy Springs, GA01.2024
Skills
- Coaching and mentoring
- Project Management
- Staff Management
- Strategic planning
- Exceeding Customer Expectations
- Inventory Management
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Computer Proficiency and Microsoft Office
- Customer Retention Strategies
- Calm and Professional Under Pressure
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained 5-6 new hires on sales and customer service techniques.
Commendation
Dunwoody Officer Commendation- FOR A JOB WELL DONE
October 11th, 2019
Brookhaven Officer Commendation-FOR QUICK AND SWIFT ACTIONS
October 22nd 2019
Timeline
Seller Support Associate L3
Amazon
2021.12 - Current
911 Telecommunicator
IXP Corporation
2019.05 - 2021.02
Pharmacy Technician
CVS Pharmacy
2018.07 - 2019.05
Licensed Insurance Agent
Convey Health Solutions
2016.05 - 2018.06
Client Service Manager
First Data
2013.05 - 2016.05
Bachelor of Science - Nursing
Chamberlain College of Nursing