Courtney Scott

• Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
• Committed to maintaining professional relationships to increase profitability and drive business results.
• Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
• Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
• Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
• Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
• Hardworking and passionate job seeker with strong organizational skills eager to secure Ready to help team achieve company goals.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Trained 5-6 new hires on sales and customer service techniques.

Dunwoody Officer Commendation- FOR A JOB WELL DONE

October 11th, 2019

Brookhaven Officer Commendation-FOR QUICK AND SWIFT ACTIONS

October 22nd 2019