Summary
Overview
Work History
Education
Skills
Timeline
Intern
Courtney Scott

Courtney Scott

Pittsburgh,PA

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I'm also very dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

15
15
years of professional experience

Work History

Marketing & Data Analysis

Now Courier Inc
01.2016 - Current
  • Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
  • Monitored and tracked compliance with legal documents and correspondence.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Collaborated with business-unit leaders to identify and prioritize problems.

Server and Bartender

Serafina
08.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server, Flanigans

Steve
06.2021 - 01.2023
  • 110% on food and beverage test (with extra credit)
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bar Manager- Happy's Stork Lounge

Patrick
04.2016 - 06.2021
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Did Inventory and sales for the Liquor store
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Bar Manager- Mandy's Mojitos

Mandy
01.2014 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.

Upscale Dining Bartender/Serv Banquet & Speak Easy

Omni William Penn Hotel And Resorts
01.2012 - 04.2014
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.

MKTG, Sales and Editing for SLM Health Mag

SLM Magazine Inc
02.2011 - 01.2012
  • Marketed the magazine
  • Edited the magazine
  • Wrote articles for the magazine
  • Cooperated with the team to put on events for corporate and potential client meetings.
  • In charge of finding new clients
  • Wrote for social media posts

Marketing Intern

Walt Disney World
01.2009 - 01.2010
  • Helped with planning and hosting of marketing events.
  • Assisted in creating written, video and image content for marketing channels.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Collaborated with team members to help expand marketing channels.

Education

CPR Certified - CPR Certified

Blue Cross
Walt Disney World

Bachelor of Science - International Business- MKTG & MGMT

Indiana University of Pennsylvania
Indiana, PA
08.2009

Skills

  • Menu Item Recommendation
  • Contamination Prevention
  • Table Monitoring and Turnover
  • Wine Service
  • Bar Managerial & working Experience
  • Working well with others
  • Hard working and EXTREMELY dependable

Timeline

Server and Bartender

Serafina
08.2023 - Current

Server, Flanigans

Steve
06.2021 - 01.2023

Bar Manager- Happy's Stork Lounge

Patrick
04.2016 - 06.2021

Marketing & Data Analysis

Now Courier Inc
01.2016 - Current

Bar Manager- Mandy's Mojitos

Mandy
01.2014 - 04.2016

Upscale Dining Bartender/Serv Banquet & Speak Easy

Omni William Penn Hotel And Resorts
01.2012 - 04.2014

MKTG, Sales and Editing for SLM Health Mag

SLM Magazine Inc
02.2011 - 01.2012

Marketing Intern

Walt Disney World
01.2009 - 01.2010

CPR Certified - CPR Certified

Blue Cross

Bachelor of Science - International Business- MKTG & MGMT

Indiana University of Pennsylvania

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Courtney Scott