Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Scott

Lakewood,CO

Overview

18
18
years of professional experience
1
1
Certification

Work History

Deli Production Expert, Trainer

Target Corporation
01.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered an exceptional guest experience, providing a fresh and abundant shopping experience during all hours of operations, prioritizing the guest’s needs over task
  • Engaged with guests to capture their customized Deli order needs and consistently meet or exceed guest expectations
  • Executed food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, instocks routines, data accuracy, culling, rotation, cleaning, Item Removal, signing and backstock
  • Upheld and maintained the execution of the Food & Beverage Standards
  • Understand how operational procedures impact shortage and profitability
  • Produce items to specifications on production cards and follow specific department routines to drive sales, instocks and profitability
  • Follow proper packaging and labeling guidelines for food products
  • Follow all food safety requirements as outlined through best practice
  • Monitor and record temperature-sensitive food items as outlined through best practice
  • Locate and identify damaged, recalled or expired items and process according to best practice
  • Use sampling and suggestive selling to promote products and increase sales
  • Follow proper perishable inventory procedures to ensure an accurate recording of inventory
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor approach
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Knowledgeable about the tools, products, and services available in the total store, and specific to area, to solve issues for the guest and improve their experience
  • Properly handling environmentally sensitive items when breaks and spills occur
  • Appropriately use and care for in-store and personal protective equipment; follow equipment control guidelines
  • Always demonstrates a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit self and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Food Service Hourly Worker

Jefferson County Public Schools
11.2023 - 01.2024
  • Food preparation: Preparing food items such as sandwiches, fruits, vegetables, and entrees.
  • Serving food: Setting up and serving food and drinks at serving lines, and clearing tables after meals.
  • Cleaning: Maintaining a clean and sanitary environment in the kitchen, storage areas, and cafeteria. This includes washing dishes, pots, and pans, and cleaning tables and chairs.
  • Safety: Ensuring food is served and stored in compliance with local and state health codes.
  • Cash handling: Collecting money for food, making change, and accounting for daily sales.
  • Inventory: Ordering supplies, stocking shelves, and maintaining inventory.
  • Student supervision: Training and providing work direction to student workers.
  • Communication: Answering phone calls, sending and receiving emails, and attending meetings.
  • Equipment operation: Operating kitchen equipment and cash registers.
  • Transportation: Transporting food to other sites as needed.

Barista/ Cashier/ Crew Trainer

Dunkin Donuts
Littleton, Colorado
09.2014 - 09.2017
  • Worked in a Team Environment, Maintained Operational Excellence, Drove Profitability, Prepared drinks, food while practicing safe food, and beverage handling
  • Cash and card handling
  • Balancing of register/drawers
  • Assisting management and customers with quality work and service
  • Responsibilities including but not limited to; Training new hires.

Cashier/ Food Service Worker/ Barista

EUREST COMPASS GROUP
01.2013 - 01.2014
  • Helped prepare foods such as meats, vegetables, baked goods and desserts
  • Also helped prepare catering orders
  • Performed cashier duties using the POS system
  • Performed general cleaning duties; removing trash and garbage to designated areas
  • Provided service in all retail areas, including cashiering and line serving
  • Cashiering, according to established procedures, maintaining cash accuracy with receipts
  • Made deposits at the end of each shift
  • Inventoried and restocked supplies and food products.

Shift Supervisor

RUSSELLʼS CONVENIENCE (INSIDE MARRIOT HOTEL, DENVER, CO)
09.2006 - 09.2010
  • Cashiering, stocking, inventory, facing of shelves, opening/closing of store
  • Drawer and safe counting/balancing
  • Bank drops/deposits
  • Coordinating the daily operations during a shift
  • In charge of maintaining high productivity and a consistently positive customer experience
  • Reporting to the shift manager or the production supervisor
  • Overviewed the daily activities and how employees perform during their shift.

Education

Certified Phlebotomist - Medical

EMILY GRIFFITH OPPORTUNITY SCHOOL
12.2005

Certification in NT/networking/computers - Computer Information Technology

COMMUNITY COLLEGE OF DENVER
12.2001

Skills

  • Excellent Guest Service
  • Cash and Card Handling Efficiency
  • Great Problem Solving Skills
  • Ability to Work Neatly and Independently or Within a Group
  • Honest, Reliable and Hardworking
  • Possess Strong Leadership Skills
  • Food Safety Training in Compliance With OSHA and FDA

Certification

Phlebotomy Certification

Timeline

Deli Production Expert, Trainer

Target Corporation
01.2024 - Current

Food Service Hourly Worker

Jefferson County Public Schools
11.2023 - 01.2024

Barista/ Cashier/ Crew Trainer

Dunkin Donuts
09.2014 - 09.2017

Cashier/ Food Service Worker/ Barista

EUREST COMPASS GROUP
01.2013 - 01.2014

Shift Supervisor

RUSSELLʼS CONVENIENCE (INSIDE MARRIOT HOTEL, DENVER, CO)
09.2006 - 09.2010

Certified Phlebotomist - Medical

EMILY GRIFFITH OPPORTUNITY SCHOOL

Certification in NT/networking/computers - Computer Information Technology

COMMUNITY COLLEGE OF DENVER

Similar Profiles

CREATE PROFILE
Courtney Scott