Courtney Seaman
Graceville,FL
Summary
Dynamic and empathetic Case Manager with a proven track record within St Matthews House, adept in case management and active listening. Leveraged expertise in client advocacy and care coordination to enhance client satisfaction and outcomes. Excelled in a multidisciplinary team, demonstrating exceptional communication and relationship-building skills. Achieved significant improvements in client well-being through innovative case planning and crisis intervention. My empathetic approach and strong problem-solving skills have consistently improved outcomes for diverse client groups, demonstrating my commitment to excellence in client advocacy and support. Hard working E-commerce assistant with experience in online posting and marketing experience. Thrives in a fast paced, quick thinking and reacting environment. Outstanding communication, adaptability, and multi-tasking skills. Dedicated, responsive and enthusiastic.
Overview
1
1
year of professional experience
Work History
Case Manager
Rachel Mckinnon
11.2024 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Developed resource directory for clients, simplifying their search for essential services.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Increased client satisfaction through diligent follow-up and personalized support.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
Restaurant Food Server
Matthew SORIANO
09.2024 - 10.2024
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
E-Commerce Assistant
Richard Gay
08.2024 - 10.2024
- Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
- Conducted thorough market research to identify trends and opportunities for future growth in the e-commerce sector.
- Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
- Increased average order value through cross-selling and upselling tactics on the e-commerce platform.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Collaborated with web developers to troubleshoot technical issues, ensuring a smooth and seamless user experience for online customers.
- Optimized website performance with regular content updates and Search Engine Optimization techniques.
Peer Mentor
Sandra Thaxton
06.2024 - 10.2024
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
- Met mentee formally, informally, in-person and virtually to offer support.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
- Participated in ongoing training to enhance mentoring skills and stay updated on best practices in student success strategies.
- Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
- Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
Education
No Degree - Computer Technology
East Central
Hurley, MS02-2013
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Relationship building
- Positive attitude
- Email and telephone etiquette
- Care coordination
- Case planning
- Emotional awareness
- Treatment Planning
- Case needs assessment
- Direct patient care
- Client relationship management
- Vulnerable population awareness
- Empathy and compassion
- Multitasking Abilities
- Excellent communication
Timeline
Case Manager
Rachel Mckinnon
11.2024 - 12.2024
Restaurant Food Server
Matthew SORIANO
09.2024 - 10.2024
E-Commerce Assistant
Richard Gay
08.2024 - 10.2024
Peer Mentor
Sandra Thaxton
06.2024 - 10.2024
No Degree - Computer Technology
East Central
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