Summary
Overview
Work History
Education
Skills
Timeline
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Courtney SEBURN

Washington,DC

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Massage Envy
Silver Spring, MD
02.2023 - 03.2024
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Monitored lobby activity throughout shift to ensure safety of guests and staff members.
  • Greeted guests upon arrival and provided excellent customer service.

Cashier

HomeSense
Rockville, MD
01.2021 - 11.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Education

Bachelor of Science - Nursing

University of Maryland - Baltimore
Baltimore, MD
05-2026

Skills

  • Communication
  • Time management
  • Detail oriented
  • People skills
  • Computer skills
  • Motivation
  • Hospitality services
  • Cash transactions

Timeline

Front Desk Associate

Massage Envy
02.2023 - 03.2024

Cashier

HomeSense
01.2021 - 11.2022

Bachelor of Science - Nursing

University of Maryland - Baltimore

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Courtney SEBURN