Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Seddon

Lacona,IA

Summary

Proven track record with 24 years at Citigroup Inc, enhancing operational efficiency and project outcomes through expert database management and strong leadership. Excelled in vendor coordination and strategic planning, significantly contributing to team success. Demonstrated exceptional research abilities and communication skills, driving process improvements and fostering collaborative success. Efficient in all Microsoft Software.

Overview

24
24
years of professional experience

Work History

Project Junior Assistant

Citigroup Inc
12.2020 - Current
  • Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
  • Contributed to team success by supporting colleagues in various tasks as needed.
  • Assisted with project management for timely completion and positive outcomes.
  • Entered data into system and checked for errors.
  • Took calls to set appointments, answer questions and resolve concerns.
  • Manage the coordination and communication of product testing between Cards Technology, Transaction Services and other business functions.
  • Create and validate user acceptance test scripts for multiple marketing and business initiatives for each project implementation. Create production validation scripts.
  • Review and analyze Transaction Services test output to ensure all errors are identified ensuring no issues are present at the time of project implementation.
  • Work with technology to open, assess, and track resolution of all project defects. Successful resolutions of all defects are critical to the success of all project implementations.
  • Worked a flexible schedule during monthly release cycles.
  • Provide input for changes to the Information Technology and payment operations system tables.
  • Support and manage Citi Cards and affiliate projects. Provide project management support to senior project manager by attending project calls and meetings.
  • Research and investigate Business/Operations inquiries regarding customer impact issues associated with production issues outside of individual projects.


Project Specialist - Statements and Letters

Citigroup Inc
02.2013 - 12.2020
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Coordinates and implements project initiatives. Develops, tests, and documents new products, processes, and procedures. Represents management in project meetings and on conference calls.
  • Ensure adherence to processing timeframes.
  • Ensure the timely processing of all payments processed in the Payment Operations department
  • Leadership role in development, testing, implementation, and documentation of new forms, processes and systems.
  • Change control, testing and problem resolution.
  • Quality testing of processes.
  • Manage complex machine configuration and setup in support of multiple products and processes.
  • Support management self-assessment process.
  • Helped with inquiries on job functions to expert to lower level employees and train/mentor new team members.
  • Advanced knowledge of department operation systems and functional processes and related quality impacts on downstream processes.
  • Worked independently and managed multiple tasks and priorities.
  • Strong leadership, written and verbal communication skills.
  • Advanced PC skills.
  • Strong attention to detail.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Statement Support

Citigroup Inc
08.2008 - 02.2013
  • Helping and supporting all roles and validations of the Statement Operations side of the business. This included Printing, Insertion and PreSort.
  • We were also involved in the overnight business validations for release every month and balancing the PFV for Operations.
  • Collaborated with cross-functional teams to address production bottlenecks and implement process improvements.
  • Maintained detailed records of all activities related to production support tasks, ensuring accurate reporting for management review.
  • Acted as a liaison between different departments by facilitating clear communication channels that enabled seamless collaboration toward shared goals.

Payment Lookups LEAD

Citigroup Inc
03.2001 - 08.2008
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
  • Our responsibilities was to look up payments that came into our processing site without a payment coupon slip and we had to research where to apply the payment and to ensure it is to the right account.

Commercial Collections Specialist

Citigroup Inc
02.2000 - 03.2001
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

Associates Business Degree - Business And Computer Studies

American Institute of Business
Des Moines, IA
05.1997

High School Diploma -

Melcher-Dallas High School
Melcher, IA
05.1995

Skills

  • Research abilities
  • Database Management
  • Document Management
  • Vendor coordination
  • Spreadsheet Creation
  • Meeting Scheduling
  • Database coordination
  • Presentation Development
  • File Organization

Timeline

Project Junior Assistant

Citigroup Inc
12.2020 - Current

Project Specialist - Statements and Letters

Citigroup Inc
02.2013 - 12.2020

Statement Support

Citigroup Inc
08.2008 - 02.2013

Payment Lookups LEAD

Citigroup Inc
03.2001 - 08.2008

Commercial Collections Specialist

Citigroup Inc
02.2000 - 03.2001

Associates Business Degree - Business And Computer Studies

American Institute of Business

High School Diploma -

Melcher-Dallas High School

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Courtney Seddon