Courtney Sehmann

The roll of a customer service manager means to ensure smooth operations with top-tier customer service in all departments including sales, problem resolution, and maintaining neat displays for success. Coaching sales associates to do their jobs effectively is key because a CSM is a direct reflection of the staff. Money handling, inventory management & lessons department management is also something that is managed by a CSM. When a store manager is not available, the CSMs job is to effectively and professionally run the store.

The roll of a lessons lead consists of managing the availability of instructors & students, solving challenging problems such as billing issues, and selling lessons as a service in general.