Summary
Overview
Work History
Education
Skills
Certification
References
Willingtorelocate
Personal Information
Timeline
Generic

Courtney Serrano

San Antonio,TX

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings such as having years of experience with peers and residential treatment centers to help with trauma regulation and handling intensive situations with the clients in various age groups, or being Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. I am Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Phlebotomist/ Donor Floor Tech

Octapharma Plasma
San Antonio, TX
06.2024 - Current
  • Perform venipunctures
  • Operate automated plasmapheresis machine
  • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

Youth Engagement Specialist

Roy Maas Youth Alternatives
Boerne, TX
01.2023 - 05.2024
  • Provide face-to-face youth support and intervention in multiple settings and have intentional contact with every assigned youth while contributing to the maintenance and enrichment of a safe, healing environment
  • The Youth Engagement Advocate (YEA) promotes individual success and healthy relationships, supplying the tools to end the cycle of abuse
  • Supervision of Youth:
  • Be consistently present with youth when on shift, and prioritize intentional engagement with each resident in care-individually and frequently throughout each shift
  • Be a source of encouragement for youth participation in school, therapy, and program activities as well as positive interpersonal relationships with other youth and staff
  • Understand and model a trauma-informed approach to foster growth and development in youth, especially in times of crisis
  • Supervise groups of four to eight youth and know their whereabouts at all times to ensure safety
  • Model and teach constructive behaviors, problem-solving, and assist residents with age-appropriate life skills
  • Individually and collectively, plan and provide appropriate enriching activities
  • Facilitate and promote appropriate youth contacts with family members and other care providers
  • Medication administration
  • Transport residents as necessary
  • Ensure maintenance and cleanliness of all facilities, and teach the youth to do the same by teaching them how to do chores and engage productively as a member of their community

Counselor

San Diego Center for Children
San Diego, CA
05.2019 - 04.2020
  • Mentor youth while helping them develop life skills in a Residential Treatment setting
  • Utilize PRT holds and de-escalation techniques
  • Support academic enrichment in a special education classroom setting
  • Play sports, make crafts and create a joyful experience for youth
  • Build career skills while implementing Trauma-Informed Care
  • Update and complete shift paperwork daily

Program Manager

Promising Futures
El Cajon, CA
03.2019 - 05.2019
  • Direct care with clients who have cognitive delays and disabilities, managing the units budgets, doing the shopping filing, and also hands on care with the clients

Residential Specialist

Roy Maas Youth Alternatives
Boerne, TX
03.2018 - 03.2019
  • Provide face-to-face youth support and intervention in multiple settings and have intentional contact with every assigned youth while contributing to the maintenance and enrichment of a safe, healing environment
  • The Youth Engagement Advocate (YEA) promotes individual success and healthy relationships, supplying the tools to end the cycle of abuse
  • Supervision of Youth:
  • Be consistently present with youth when on shift, and prioritize intentional engagement with each resident in care-individually and frequently throughout each shift
  • Be a source of encouragement for youth participation in school, therapy, and program activities as well as positive interpersonal relationships with other youth and staff
  • Understand and model a trauma-informed approach to foster growth and development in youth, especially in times of crisis
  • Supervise groups of four to eight youth and know their whereabouts at all times to ensure safety
  • Model and teach constructive behaviors, problem-solving, and assist residents with age-appropriate life skills
  • Individually and collectively, plan and provide appropriate enriching activities
  • Utilize crisis intervention and de-escalation techniques appropriately
  • Facilitate and promote appropriate youth contacts with family members and other care providers
  • Input data daily on client, and update accordantly
  • Transport residents as necessary
  • Ensure maintenance and cleanliness of all facilities, and teach the youth to do the same by teaching them how to do chores and engage productively as a member of their community

CSR - Customer Service Representative

Alorica
San Antonio, TX
10.2016 - 02.2018
  • Provided assistance to clients
  • Created customer appointments
  • Maintained up-to-date knowledge of customer accounts
  • Explained products and benefits
  • Inventoried stock
  • Confirmed payments, refunds, etc
  • Resolved payment and order disputes
  • Provided excellent technical support
  • Wrote call center scripts

Education

High school or equivalent -

Roosevelt High School
San Antonio, TX
06.2015

Skills

  • Direct Care (Various Age groups)
  • Documentation
  • Data Entry
  • Filing
  • Sales Experience
  • Program Management
  • Intake Experience
  • Presentation Skills
  • Supervising experience
  • Cash handling
  • Computer skills
  • Time management
  • Communication skills
  • Administrative experience
  • Bookkeeping
  • Front desk
  • Phone etiquette
  • Organizational skills
  • Mac OS
  • IOS
  • First aid
  • CPR
  • Developmental Disabilities experience
  • Venipuncture
  • Medical office experience
  • Crisis Intervention
  • Phlebotomy
  • Specimen handling
  • Medical Records Review
  • Infection control measures
  • HIPAA
  • Sanitation and sterilization
  • Scheduling
  • Microsoft Office Suite

Certification

  • CPR Certification, 02/01/23 to 02/28/25
  • AED Certification, 02/01/23 to 02/28/25
  • First Aid Certification, 02/01/23 to 02/28/25
  • Certified Phlebotomy Technician, 05/01/24 to Present
  • Driver's License
  • Registered Behavioral Technician

References

  • Justin Griffiths, +1 (830) 329-8020, Supervisor at RMYA
  • Kenya Marshall, +1 (414) 999-5620
  • Tabitha Addams, +1 (910) 650-9876
  • Caryssa Higgs, +1 (814) 779-3159
  • Emma Harvill, +1 (205) 917-9816

Willingtorelocate

San Antonio, TX

Personal Information

Authorized To Work: US for any employer

Timeline

Certified Phlebotomist/ Donor Floor Tech

Octapharma Plasma
06.2024 - Current

Youth Engagement Specialist

Roy Maas Youth Alternatives
01.2023 - 05.2024

Counselor

San Diego Center for Children
05.2019 - 04.2020

Program Manager

Promising Futures
03.2019 - 05.2019

Residential Specialist

Roy Maas Youth Alternatives
03.2018 - 03.2019

CSR - Customer Service Representative

Alorica
10.2016 - 02.2018

High school or equivalent -

Roosevelt High School

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Courtney Serrano