Courtney Seymour
Lipan,TX
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
28
28
years of professional experience
Work History
Case Manager
Molina Healthcare
07.2024 - Current
- Improved service outcomes with effective team collaboration.
- Engaged with clients to identify barriers to access for necessary services.
- Developed crisis management plans for at-risk clients.
- Coordinated referrals for clients to ensure timely access to services.
- Coordinated team efforts to streamline case management processes.
- Developed individualized care plans for improved client outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
LTSS Service Coordinator
Wellpoint Healthcare
09.2022 - 07.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
LVN
Lake Granbury Family Practice
01.2005 - 09.2022
- Triage patients, checked patients in, ekgs, blood draws, verified insurances
- Referrals, managed the Texas Vaccines for Children, ordered all supplies
- Assisted in minor procedure, data entry, and obtain recertification for all procedures
Secretary
Russell Vet Clinic
01.2002 - 01.2004
- Assist in training new personnel, data entry, managing clients in collection
- Status, provide prompt assistance to clients, and performed all other duties with a
- Professional attitude
Senior Vet Assistant
Crystal Coast Mobile Vet Services
01.2001 - 01.2004
- Assist in all surgical procedures, make appointments, report updates to clients
- On clinical cases, administered all forms of medications to patients
Secretary
Vick, Chrestman & Carney, L.L.P.
01.2000 - 01.2001
- Greet clients, file paper work, and answer multiple phone lines, maintained
- Client confidentiality
Office Manager/Lab Assistant
Bar X Vet Lab
01.1997 - 01.1999
- Billing, analyzing blood, reporting lab results to veterinarians, and maintaining
- A professional environment for clients and employees
Education
Associate of Science - Nursing
Weatherford College
Weatherford, TX08-2005
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
Timeline
Case Manager
Molina Healthcare
07.2024 - Current
LTSS Service Coordinator
Wellpoint Healthcare
09.2022 - 07.2024
LVN
Lake Granbury Family Practice
01.2005 - 09.2022
Secretary
Russell Vet Clinic
01.2002 - 01.2004
Senior Vet Assistant
Crystal Coast Mobile Vet Services
01.2001 - 01.2004
Secretary
Vick, Chrestman & Carney, L.L.P.
01.2000 - 01.2001
Office Manager/Lab Assistant
Bar X Vet Lab
01.1997 - 01.1999
Associate of Science - Nursing
Weatherford College
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