Courtney Shackleford
Kendall Park,USA
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
9
9
years of professional experience
Work History
Product Support Representative
SupplyHouse
Remote, New Jersey
10.2024 - Current
- Handled all incoming inquiries with precision and efficiency regarding product support and customer needs.
- Applied effective listening skills to accurately fulfill customer needs.
- Analyzed recurring issues to identify trends and recommend service improvements.
- Adhered to company-defined processes and procedures
- Cross-trained in all service queues and product support communications chat
- Conducted timely follow-ups with customers as needed
- Leveraged resources such as Shelf, manufacturer portal, and support chats as necessary
- Delivering customers exceptional experience regardless of circumstances
- Promote uplifting environment through active participation in culture team
Customer Service Representative
SupplyHouse
Remote, New Jersey
07.2024 - 10.2024
- Resolved customer complaints swiftly, ensuring outstanding service delivery.
- Executed efficient processing of customer orders and returns.
- Maintained accurate documentation of all customer interactions and transactions.
- Answered product inquiries precisely to enhance customer knowledge.
- Guided customers through inquiries with a positive demeanor.
- Exhibited professionalism in high-pressure situations to maintain composure.
- Adhered to company-defined processes and procedures
- Leveraged resources such as Shelf, manufacturer portal, and support chats as necessary.
General Manager
SupplyHouse
Farmers Branch, Texas
04.2021 - 06.2024
- Directed establishment of new fulfillment center
- Coaching new staff members and management.
- Conducted interviews for new hires at fulfillment center and management positions.
- Oversaw daily business operations, ensuring compliance with company policies and regulations.
- Managed staff schedules and coordinated team activities to enhance productivity.
- Facilitated interdepartmental communication to streamline processes and resolve operational issues.
- Oversaw safety operations and ensured compliance with OSHA standards for a clean work environment.
- Maintained vendor relationships.
- Identified improvement areas in business practices, collaborating with departments to implement action plans.
- Utilized Excel, Google Docs, and Word for effective data organization and documentation in warehouse operations.
- Utilized multiple warehouse management softwares
- Leveraged Excel features for improved reporting accuracy and analysis.
- Guided management and supervisory staff to foster efficient operations across the organization.
- Managed daily and trending KPIs to optimize operational efficiencies and ensure deadlines
- Executed disciplinary protocols and coaching strategies as appropriate
Packing Team Lead
SupplyHouse
Cranbury, New Jersey
07.2018 - 04.2021
- Conducted training for new team members on operational procedures and policies.
- Directed execution of everyday tasks to ensure on-time order fulfillment.
- Ensured timely task completion by coordinating workflows effectively.
- Enhanced team efficiency through implemented process improvements.
- Oversaw packing supplies inventory and equipment management
- Promoting associate safety by following protocols
- Developed training materials to support ongoing employee development initiatives.
- Monitored performance metrics, delivering constructive feedback for improvement.
- Collaborated with cross-functional teams to tackle project challenges successfully.
- Guided team members, maintaining focus on task quality and deadlines.
- Executed disciplinary protocols and coaching strategies as appropriate
- Delegated daily responsibilities to maximize overall productivity.
- Streamlined warehouse maintenance procedures
- Supervised other departments during operational demands
- Communicated effectively with management and HR.
Packing Associate/General Office Cleaner
SupplyHouse
Cranbury, New Jersey
11.2016 - 07.2018
- Conducted packing training for new associates to ensure adherence to standards.
- Collaborated with management to refine training methods and deliver constructive feedback.
- Ensured accurate packaging of products for shipment, maintaining high quality standards.
- Maintained a clean and organized packing area to enhance safety practices.
- Monitored supplies through Excel and Google Documents, guaranteeing prompt updates of stock levels.
- Maximized pallet loads by stacking boxes using proper techniques.
- Cultivated strong relationships with co-workers, supervisors, customers, and vendors via effective verbal and written engagement
- Securely wrapped and packaged items to prevent damage during transportation.
- Cross-Trained across departments to provide assistance during peak periods and enhance efficiency.
- Loaded trailers to ensure safe and prodcts make it on time
- Operated forklift safely
Maintained Office and warehouse cleaniliness - Established warehouse cleaning plans to increase safety and cleanliness
Office Cleaner (Part Time)
SupplyHouse
Cranbury, New Jersey
08.2016 - 11.2016
- Cleaned office areas, including floors, windows, and restrooms daily.
- Implemented daily and monthly cleaning strategies
- Maintained cleaning supplies inventory and organized storage areas efficiently.
- Reported maintenance issues to management for prompt resolution.
- Collected and disposed of trash and recycling in designated containers
- Maintained and sanitized break room and kitchen appliances.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Contributed to special projects, such as deep cleanings, weekly employee lunches, furniture layout adjustments, and event coordination.
- Maintained cleanliness and organization throughout warehouse facilities.
- Assisted with minor Maintenance repairs
Education
Highschool diploma -
South Brunswick Highschool
Monmouth Junction, NJ01-2006
Skills
- Adaptability
- Effective communication
- Organization and time management
- Problem solving
- Teamwork and collaboration
- Task management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Product Support Representative
SupplyHouse
10.2024 - Current
Customer Service Representative
SupplyHouse
07.2024 - 10.2024
General Manager
SupplyHouse
04.2021 - 06.2024
Packing Team Lead
SupplyHouse
07.2018 - 04.2021
Packing Associate/General Office Cleaner
SupplyHouse
11.2016 - 07.2018
Office Cleaner (Part Time)
SupplyHouse
08.2016 - 11.2016
Highschool diploma -
South Brunswick Highschool
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