Summary
Work History
Education
Skills
Timeline
Generic

Courtney Shaw

Conway

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Work History

Assistant Manager

Deb's One Stop Shop
11 2015 - 08 2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Monitored security to protect employees, customers and property
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Assisted in organizing and overseeing assignments
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service Associate Cashier

Showbiz Video & Tanning Salon
01 2004 - 11 2015


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Helped customers complete purchases, locate items, and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Handled billing and payment issues following guidelines, resolving disputes properly


Education

Diploma -

Vilonia High School
05.2003

Skills

  • Recruiting and interviewing
  • Google Drive
  • Search Engine Optimization
  • Employee performance evaluations
  • Employee scheduling
  • Staff supervision
  • Staff Management
  • Training

Timeline

Assistant Manager

Deb's One Stop Shop
11 2015 - 08 2023

Customer Service Associate Cashier

Showbiz Video & Tanning Salon
01 2004 - 11 2015

Diploma -

Vilonia High School
Courtney Shaw