Courtney Shelton
Summary
Caring and detail-oriented Funeral Director, driven to deliver exceptional and professional service. Committed to coordinating honorable services and offerings seamlessly for grieving families. Skilled in restorative art and has the proven ability to uphold compliance with state and federal regulations while managing diverse clientele. Recognized for building strong relationships and streamlining operations for enhanced service delivery.
Overview
7
7
years of professional experience
Work History
Funeral Director
SCI
03.2022 - Current
- Preparation of decedents including restoration, cosmetics and hair for services adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Upheld legal compliance with local regulations by obtaining permit and authorizations regarding burials, cremations, and embalming practices.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
- Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Production Support Coordinator II
ICAT
06.2019 - 03.2022
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with other departments.
- Daily reporting on production, workflow and large loss alerts.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Design and Sales Consultant
Closets by Design
10.2018 - 06.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved overall design quality by implementing feedback from clients during the design process.
- Collaborated with installation teams for seamless integration of interior design elements in the overall project.
- Closed over $20,000 in sales each month, including preparing contracts and processing order forms.
Education
Bachelor of Arts - Fine Art
University of Colorado At Denver
Denver, COAssociate of Science - Mortuary Science
Arapahoe Community College
Littleton, COSkills
- Compassionate communication
- State, Federal and OSHA regulations and compliance
- Restorative art
- Funeral planning
- Knowledge of Microsoft Office and Adobe Design Products
- Embalming techniques
- Multitasking and problem-solving abilities
- Attention to detail
Accomplishments
- Earned the Celebration of Life and Service Excellence Award in 2023.
- Completed the National Board Exams for both Art and Science.
Celebration of Life Champion and Service Excellence
Exceeded Expectations while helping families celebrate their Loved One's.
Timeline
Funeral Director
SCI
03.2022 - Current
Production Support Coordinator II
ICAT
06.2019 - 03.2022
Design and Sales Consultant
Closets by Design
10.2018 - 06.2019
Bachelor of Arts - Fine Art
University of Colorado At Denver
Associate of Science - Mortuary Science
Arapahoe Community College
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