Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Affiliations
Work Preference
Software
Timeline
OfficeManager
Courtney Sherman-Coke

Courtney Sherman-Coke

Rock Hill,SC

Summary

Professional with strong administrative expertise, prepared to support high-level executives through effective organization, communication, and problem-solving skills. Adept at managing schedules, coordinating meetings, and handling confidential information. Recognized for fostering team collaboration and adapting to changing needs to achieve results. Dependable in maintaining efficiency and professionalism in fast-paced environments.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

15
15
years of professional experience

Work History

Production Lead

PCI Group
04.2018 - 09.2024
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Trained workers in proper operation, calibration, and maintenance of production line equipment.
  • Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
  • Handled production line documentation for waste, downtime and output.
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that products were produced on time and are of good quality.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Trainee

South Carolina Vocational Rehabilitation
09.2016 - 01.2018
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Participated in safety drills, ensuring readiness in case of workplace emergencies.

Administrative Support Associate

University of North Carolina at Charlotte
09.2010 - 01.2015
  • Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Provided best-in-class support to team members, closely monitoring activity to best meet needs.
  • Served as a reliable point of contact for internal staff members seeking assistance with various administrative matters.
  • Acted as a liaison between departments to resolve operational issues effectively while maintaining positive relationships.
  • Contributed to the achievement of department goals by consistently meeting or exceeding performance targets.
  • Supported executives with scheduling, travel arrangements, and expense report management for seamless business operations.
  • Maintained strict confidentiality of sensitive information, protecting both company and client interests.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Secretary

Charlotte Mecklenburg School System
04.2001 - 06.2010
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Greeted guests in with friendliness and professionalism.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Improved organizational culture by planning and executing engaging team-building events.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Master of Arts - Public Health

Southern New Hampshire
Manchester, NH
01-2026

Bachelor of Arts - Sociology

Southern New Hampshire Univers
07-2022

Skills

  • Quality Control
  • Troubleshooting
  • Team Coordination
  • Quality Assurance
  • Attention to Detail
  • Strong Work Ethic
  • Computer Skills
  • Teamwork and Coordination
  • Flexible Schedule

Certification

  • Lean Six Sigma Yellow Belt Certification - International Association for Six Sigma Certification.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • National Society of Leadership and Success

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing

Software

Microsoft Office Suite

Pitney Bowes Inserting Machine

Bell and Howell Inserting Machine

Timeline

Production Lead

PCI Group
04.2018 - 09.2024

Trainee

South Carolina Vocational Rehabilitation
09.2016 - 01.2018

Administrative Support Associate

University of North Carolina at Charlotte
09.2010 - 01.2015

Administrative Secretary

Charlotte Mecklenburg School System
04.2001 - 06.2010

Master of Arts - Public Health

Southern New Hampshire

Bachelor of Arts - Sociology

Southern New Hampshire Univers

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Courtney Sherman-Coke