Courtney Shiver
Tampa Bay Area,FL
Summary
Project management professional prepared to drive project success through effective planning and team coordination. Proven ability to streamline processes and enhance project delivery, ensuring alignment with organizational goals. Known for fostering collaborative environments and adapting to dynamic project requirements.
Experienced with project planning, timeline management, and budget oversight. Utilizes resource allocation skills to ensure project efficiency and risk mitigation. Knowledge of coordinating cross-functional teams to achieve project milestones. Also, an expert in Microsoft Office, Word, and QuickBooks.
Overview
12
12
years of professional experience
Work History
Assistant Project Manager
Hoopers Concrete and Block, LLC
08.2023 - Current
- Proficiently managed 15-20 jobs, on budget.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records, such as Product Approvals, Submittals, Concrete Mixed Designs, etc.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Monitored and tracked project metrics and collected data to share with project members.
- Documented project progress to fulfill project requirements and establish traceability.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Enhanced team collaboration through regular meetings, clear communication, and shared goals.
- Generated weekly and monthly status reports for helpful progress tracking.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Partnered with project team members to identify and quickly address problems.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Maintained open communication by presenting regular updates on project status to customers.
Project Manager
DSW Homes, LLC
01.2021 - 08.2023
- Proficiently managed 20-25 Residential homes, New builds and remodels.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed projects from procurement to commission.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
Project Service Coordinator
Clark Service Group
03.2018 - 09.2021
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Reduced response times with effective scheduling and route optimization strategies.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
Lead Logistics Dispatch Coordinator
Premier Value Express
01.2016 - 03.2018
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Managed customer accounts and invoicing.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
Service Dispatch Coordinator
DataComm Networks
04.2013 - 01.2016
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
Education
High School Diploma - English
Leto High School
01.2010
Skills
- Ability to multi-task under high stressed environments
- Advanced Customer Service Skills
- Self-Motivated
- Proficient in Oral and Written Skills
- Reliable/Dependable
- 60 WPM
- General Computer Skills, Microsoft, Excel, and Word
- QuickBooks, ConnectWise, Builder Trend, Crew Tracks, Sage
- Analytical approach to problem solving
- Organized, Efficient, Methodical
- Project monitoring, planning and development
- Scheduling proficiency
- Purchasing and procurement
- Processes and procedures, and Billing management
- Project closure, Reporting, Tracking and Documentation
- Logistics coordination
Hobbies and Interests
- Crafting
- Swimming
- Hiking
- Sports: Football, Softball, Baseball, Soccer
Timeline
Assistant Project Manager
Hoopers Concrete and Block, LLC
08.2023 - Current
Project Manager
DSW Homes, LLC
01.2021 - 08.2023
Project Service Coordinator
Clark Service Group
03.2018 - 09.2021
Lead Logistics Dispatch Coordinator
Premier Value Express
01.2016 - 03.2018
Service Dispatch Coordinator
DataComm Networks
04.2013 - 01.2016
High School Diploma - English
Leto High School
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