COURTNEY SHORT
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Patient Scheduling Coordinator
TEKsystems
Indianapolis, IN
07.2024 - 11.2024
- Ensured that all HIPAA regulations were adhered to when dealing with confidential patient information.
- Responded promptly and professionally to customer service inquiries through phone calls.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
- Coordinated appointments with patients and providers according to availability.
- Sent messages to providers on behalf of the patient.
- Instructed patients regarding how to prepare for appointments.
- Requested medication refills on behalf of the patient.
Customer Service Representative
BC Forward/Stafford for Centene
Indianapolis, IN
05.2023 - 04.2024
- Toggled within different screens, facilitating MHS Medicaid members in locating PCPs and specialist providers, including dental and vision.
- Supported customers by addressing queries and offering assistance regarding pharmacy-related concerns
- Assisted members with material requests while updating contact information and addressing balance billing needs
- Contributed to the smooth functioning of Provider operations by offering support with activities like Prior Authorizations processing, determining appropriate CPT Codes, handling claims inquiries, and managing credentialing processes.
Client Support Representative
Capital Group Bank & Trust
Carmel, IN
05.2022 - 05.2023
- Performed tasks effectively with diverse computer systems and dual screen monitors. Handled application processing for clients interested in Share classes and accurately recorded beneficiaries on their accounts. Maintained up-to-date client information such as phone numbers, addresses, and financial data.
- Conducted process checks by analyzing share class amounts
- Resolved customer inquiries in a timely manner.
- Effectively managed inbound and outbound calls.
Health Advocate
Rose International
07.2021 - 12.2021
- Ensured member comprehension of health, vision, and dental insurance.
- Processed claims efficiently
- Contributed to resolving various pharmacy-related problems.
- Played a key role in optimizing Provider allocation and placement.
- Administered detailed evaluations of clients' healthcare needs.
Eligibility Specialist
Marion All Star
06.2020 - 09.2020
- Evaluated healthcare applicants to ensure their qualifications met requirements
- Ensured accuracy of facts, maintained records, and advocated for clients.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Bus Monitor
Franklin Township Community School Corporation
Indianapolis, IN
01.2020 - 03.2020
- Maintained a secure environment for all passengers by closely observing children's conduct, intervening when necessary to enforce discipline measures, offering support to disabled children, and ensuring compliance with passenger restraint protocols.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
- Monitored bus routes to ensure safe and timely transportation of passengers.
Bailiff
Marion County City County Building
Indianapolis, IN
02.2018 - 06.2019
- Ensured a secure and orderly atmosphere
- Monitored activities occurring outside of the courtroom such as parking lot disputes or disturbances among spectators.
- Collected evidence such as exhibits and other materials for presentation during trials or hearings.
- Maintained safety of jurors and upheld courtroom protocols
- Provided support for jurors by answering questions, resolving issues, and providing guidance throughout the trial process.
- Commenced and concluded court proceedings through Judge introductions
- Maintained current and accurate records on Odyssey for all court proceedings, including scheduling future hearings.
Legal Assistant
RevOne Company
Greenwood, IN
06.2017 - 09.2017
- Managed the organization of court documents and coordinated court appearances for medical billing cases.
- Ensured accurate and timely filing of Court returns on behalf of various attorneys
- Negotiated payment arrangements with medical accounts by answering incoming and making outgoing calls.
- Maintained client confidentiality in all matters.
Assistant Manager
Crazy 8 (Gymboree)
Greenwood, IN
01.2017 - 04.2017
- Focused on increasing productivity and efficiency by supervising and leading employees
- Performed inventory audits to determine losses and forecast demand
- Worked closely with the store manager to create effective strategies for achieving sales and profit goals
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
Lead Teacher
Loving Hearts Learning Place
Indianapolis, IN
08.2009 - 06.2016
- Efficiently managed the coordination of daily lesson plans and age-appropriate activities while carefully observing children’s behaviors, learning progress, and development.
- Facilitated positive interactions with parents and assistants
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Supervised assistant teachers in maintaining classroom cleanliness, as well as created lesson plans for their guidance.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Maintained continuous professional development by completing a minimum of twenty hours per year in Early Childhood Development courses
Office Assistant
Chappell Bonding / AAA Bail Bonds
Indianapolis, IN
05.2009 - 06.2016
- Executed various administrative responsibilities including client correspondence, while maintaining up-to-date records of court proceedings.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Communicate with Marion County Courts/ Justice System
- Greeted visitors in a professional manner and provided assistance when necessary.
- Collaborated closely with attorneys to facilitate client interactions.
- Tracked and supervised the entire order process, prioritizing prompt delivery of goods or services.
- Analyzed and pinpointed opportunities for customer service process enhancement, proposing corresponding modifications.
Education
Medical Billing and Coding -
Ultimate Medical Academy
07-2025
High School Diploma -
Franklin Township Community Schools
05-2009
Skills
- Skip tracing skills
- Customer Relations
- Microsoft Office Expertise
- Dual computer screens
- Multi-system knowledge
- Scheduling
- Data Entry
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Customer Service
- Professional telephone demeanor
- Medical terminology knowledge
- Documentation
Timeline
Patient Scheduling Coordinator
TEKsystems
07.2024 - 11.2024
Customer Service Representative
BC Forward/Stafford for Centene
05.2023 - 04.2024
Client Support Representative
Capital Group Bank & Trust
05.2022 - 05.2023
Health Advocate
Rose International
07.2021 - 12.2021
Eligibility Specialist
Marion All Star
06.2020 - 09.2020
Bus Monitor
Franklin Township Community School Corporation
01.2020 - 03.2020
Bailiff
Marion County City County Building
02.2018 - 06.2019
Legal Assistant
RevOne Company
06.2017 - 09.2017
Assistant Manager
Crazy 8 (Gymboree)
01.2017 - 04.2017
Lead Teacher
Loving Hearts Learning Place
08.2009 - 06.2016
Office Assistant
Chappell Bonding / AAA Bail Bonds
05.2009 - 06.2016
Medical Billing and Coding -
Ultimate Medical Academy
High School Diploma -
Franklin Township Community Schools
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