Courtney Shriver

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
• Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
• Assisted in continuous development of effective store associates to achieve desired sales and results.

• Hired, coached and mentored team of 28-35 sales representatives.
• Stocked shelves with items brought forward from processed overstock.
• Performed periodical review with team members and delivered relevant and constructive feedback.
• Assessed and increased quality of service by monitoring employee and customer interactions.
• Improved team performance by devising successful training methods and programs.
• Maximized coverage during key hours by preparing effective schedules.
• Evaluated trends by tracking and modeling key metrics.
• Motivated employees to share ideas and feedback.

• Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
• Checked in with customers to determine satisfaction and respond to questions.
• Stayed up to date on latest styles, trends and available flooring brands.
• Helped customers choose materials based on cost, expected traffic and overall appearance.
• Organized store by returning merchandise to proper areas and restocked displays.
• Educated customers on product and service offerings.
• Escorted customers to products and pointed out complementary items to boost store sales.
• Stayed up to date on store promotions, payment policies and security practices.

Helped customers find specific products, answered questions and offered product advice. Authorized discounts and special pricing to resolve disputes and maintain customer satisfaction. Observed company policy when processing refunds by inspecting merchandise for manufacturing dates, and damages to product. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes. Prepared and checked cashier register tills. Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.