Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Simmons

Jacksonville

Summary

Dynamic and self-motivated professional with a proven track record at Lake Pharmacy, excelling in customer rapport and conflict resolution. Adept at enhancing client satisfaction through effective communication and meticulous documentation. Recognized for maintaining safety compliance while adapting to fast-paced environments, ensuring timely and accurate service delivery.

Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Specialist

Lake Pharmacy
09.2023 - Current
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handle cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Ensured the safety of delivered items by properly securing and handling packages during transport.

Companion Caregiver

Arcadia Home Health Care
02.2023 - Current
  • Prepare nutritious meals for clients, supporting their overall health and dietary needs.
  • Assist clients with daily living activities, improving their quality of life.
  • Assist clients with daily living needs to maintain self-esteem and general wellness.
  • Promote a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
  • Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
  • Enhanced client well-being by providing companionship and engaging in meaningful conversations.
  • Implemented personalized care plans to address individual client needs and preferences.
  • Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
  • Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.

Manager of Operations

Make It Happen Bail Bonds
03.2012 - 12.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Education

Business Administration

University of Phoenix
Tempe, AZ

Skills

  • Strong organizational skills
  • Self-motivation and discipline
  • Professionalism and punctuality
  • Patience and tolerance
  • Safety protocols and procedures
  • Effective communication
  • Documentation accuracy
  • Conflict resolution
  • Critical thinking aptitude
  • Customer rapport
  • Safety compliance awareness
  • Tech-savviness
  • Stress management capacity
  • Deadline oriented mindset

Certification

  • Certified Notary
  • Limited Surety Agent

Timeline

Delivery Specialist

Lake Pharmacy
09.2023 - Current

Companion Caregiver

Arcadia Home Health Care
02.2023 - Current

Manager of Operations

Make It Happen Bail Bonds
03.2012 - 12.2024

Business Administration

University of Phoenix

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