Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Singleton

Coeburn,VA

Summary

Proven leader and efficient multitasker, adept in POS system operation and customer service, enhanced CVS Pharmacy's team performance through effective training and mentorship. Demonstrated exceptional attention to detail and a positive attitude, significantly increasing customer loyalty and retention. Skilled in cash handling and problem-solving, consistently prioritized customer engagement and satisfaction.


Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.


Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Reliable employee seeking customer service position. Offering excellent communication and good judgment.


Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Cashier/Team Lead in Training

CVS Pharmacy
09.2014 - 03.2016
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Overnight Stocker

Amazon
09.2013 - 05.2014
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Picked and packed order items.
  • Organized and restocked shelves periodically to maintain stock availability.

Cashier

Arby's Restaurant
08.2012 - 06.2013
  • Answered questions about store policies and addressed customer concerns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Resolved customer complaints independently or with aid of supervisor.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Completed order entries and verified correctness with customers to reduce post-order errors.
  • Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Caroline High School
Ruther Glen, VA
06-2012

Skills

  • Attention to detail
  • Customer service
  • Punctual and reliable
  • POS system operation
  • Clear communication
  • Cash handling expertise
  • Problem-solving
  • Positive attitude
  • Hospitality and accommodation
  • Multitasking and organization
  • Customer engagement
  • Merchandise stocking

Timeline

Cashier/Team Lead in Training

CVS Pharmacy
09.2014 - 03.2016

Overnight Stocker

Amazon
09.2013 - 05.2014

Cashier

Arby's Restaurant
08.2012 - 06.2013

High School Diploma -

Caroline High School

Similar Profiles

CREATE PROFILE
Courtney Singleton