Courtney Skivington, RN

• Oversees operations, P& L, growth and strategy for a portfolio of healthcare organizations:

· Partners Health Plan: Duals FIDA Managed Care Organization (MCO)

· Association for Integrated Care of NY: Medicare Accountable Care Organization (ACO)

· Care Design NY: Medicaid Health Home

· Partnerships Solutions LLC: Managed Services Organization (MSO)

• Translates vision, mission, and strategy into operational tactics, building organizational infrastructure and maximizing capacity utilization
• Provides leadership to a workforce of over 2,000 remote employees, with primary oversight of C-suite executive team
• Oversees care management of 30,000 health plan and health home members
• Manages comprehensive budget of over $500 million
• In collaboration with Board of Directors, formulates strategic plans to align with overall company vision, setting achievable short and long-term goals to drive growth and profitability
• Leads a nationally-recognized Value Based Care (VBC) program for disability providers, the first to be implemented in NY
• Streamlined operations by implementing efficient processes and systems, developing departmental key performance indicators (KPIs), and advanced reporting for executive leadership
• Created organizational governance model aimed at empowering middle-management engagement and decision-making, allowing C-suite to focus on critical issues and strategy
• Plays a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions
• Established key performance indicators and strategic objectives for each department to track progress towards organizational goals effectively
• Identifies new business opportunities and executes strategic partnerships, with a focus on managed care and ACO market expansion
• Negotiates major vendor contracts for cost-effective procurement solutions
• Mentors executive team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
• Enhanced company-wide productivity with introduction of agile methodologies and creation of a project management office (PMO)
• Champions the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels; led an enterprise implementation of Salesforce CRM

· Provided oversight to an Independent Provider Association (IPA) comprised of health and social care providers

· Maintained all managed care plan relationships and worked with multi-disciplinary teams to establish VBC arrangements between health plans and provider partners

· Responsible for developing, implementing, monitoring and measuring performance of public health initiatives aimed at improving NYS Medicaid Delivery System Reform Incentive Program (DSRIP) objectives

· Developed and implemented programs to increase IPA performance and enhance managed care relationships

· Created two-year organizational strategic plan designed to drive program progress and employ predictive analytics on provider performance, securing $19 million in government-funded performance incentives

· Directed a remote, multi-disciplinary team responsible for provider relations and engagement, strategy and innovation, provider performance improvement, project management, and performance measurement

· Built and nurtured an environment based upon LEAN principles of continuous improvement, high efficiency, and collaboration amongst teams

· As a leader within the NY State Office of the Medicaid Director, led a blended team of government staff and consultants in providing project management, business analysis, and claims system development activities for integration with several State initiatives include DSRIP, VBP, Health Homes, and other Medicaid Redesign programs

· Assisted in the creation and management of a division-wide enterprise Project Management Office (PMO) by creating processes to streamline project and change management activities across multiple bureaus and systems

· Provided direct management of the State Medicaid fiscal agent (100+ contractors; $250 million contract) and ensured vendor deliverables were completed and submitted in a timely manner

· Supported management of the NYS project portfolio by reporting to and interacting extensively with NYS Government Executive leadership

· Validated vendor level of effort for deliverables, work products, and evolution projects

· Assessed work and provided feedback/coaching to consultants and analysts involved in project deployment

• Recruited and managed team of Patient Experience Champions, consisting of both clinical and non-clinical staff, to serve as Patient Experience liaisons and provide training to various units and departments throughout the organization
• Provided education on meaningful use, CAHPS, and VBP as they relate to hospital reimbursement
• Organized and led the implementation of St. Peter's first annual “Patient Experience Retreat,” attended by over 125 employees and community healthcare leaders
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility
• Collaborated with hospital leadership to devise initiatives for improving nursing satisfaction, retention and morale
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction

• Collaborated with management to assess learning needs and develop customized training plans for various departments
• Delivered dynamic presentations at conferences and seminars, promoting organizational visibility within the healthcare community at large
• Enhanced staff proficiency in clinical procedures through hands-on demonstrations and interactive workshops
• Implemented innovative teaching techniques, such as simulation-based learning, to improve overall understanding of complex medical concepts
• Maintained regulatory compliance by ensuring adherence to industry standards and guidelines in all educational activities
• Optimized patient care quality by updating policies, procedures, and protocols based on current best practices in clinical education
• Promoted evidence-based practices by conducting research and integrating current findings into educational programs
• Evaluated clinical competencies of staff members, identifying areas for improvement and providing targeted training solutions
• Participated in interdisciplinary committees, collaborating with peers to address challenges related to patient care and safety initiatives

• · Directly accountable to the Executive VP Public Services practice, reviewing project deliverables to confirm compliance with contract requirements
• Provided business analysis support to global, large-scale clients within KPMG's public services and healthcare sectors
• Responsible for gathering client information to create clear, concise and complete business and functional requirements; updated documentation archive with all relevant project documentation
• Actively participated in project phases and reported status to project manager, including feasibility, requirements, development, quality assurance, implementation, and maintenance
• Assisted in the oversight of planning, scheduling & execution of project deliverables & processes