Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Sleeper

Broken Arrow

Summary

Results-driven Store Manager with extensive experience in operations management and team leadership. Proven ability to enhance customer satisfaction and streamline processes, contributing to improved sales performance and employee training. Dynamic professional with a strong background in customer service and employee training. Successfully developed training programs that enhanced service skills, leading to increased customer loyalty and sales growth. Committed to implementing effective operational strategies for optimal store performance. Detail-oriented manager recognized for financial oversight and sales analysis capabilities. Demonstrated success in root-cause analysis and problem solving.

Overview

19
19
years of professional experience

Work History

Store Manager

Starbucks
Tulsa
10.2020 - Current
  • Streamlined daily operations to ensure efficient store functioning.
  • Trained and supervised staff on service protocols and product knowledge.
  • Maintained inventory levels and organized stock for quick access.
  • Developed schedules to optimize staff coverage during peak hours.
  • Implemented company policies to enhance customer experience.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Monitored financial transactions for accuracy and compliance.
  • Prepared monthly reports on sales figures, expenses, and profits.

District Manager

Starbucks
Tulsa, North Oklahoma
04.2024 - 12.2024
  • Developed training programs to enhance customer service skills and product knowledge for staff.
  • Analyzed sales reports to identify trends and recommend inventory adjustments for improved performance.
  • Collaborated with cross-functional teams to implement effective marketing strategies and promotional events.
  • Conducted performance evaluations to deliver constructive feedback and support employee development.
  • Ensured safety protocol adherence and compliance with company policies during inspections across locations.
  • Conducted store visits to verify compliance with company standards and regulations.
  • Provided ongoing coaching to store managers, maximizing productivity and profitability.
  • Resolved customer complaints efficiently while sustaining high levels of service satisfaction.

Assistant Store Manager

Starbucks
Tulsa
10.2019 - 09.2020
  • Supervised daily store operations, including staff scheduling and customer service management.
  • Trained and mentored new team members to uphold customer service standards.
  • Managed inventory levels to ensure optimal stock availability.
  • Resolved customer complaints by actively listening and providing effective solutions.
  • Monitored sales performance, offering feedback to enhance results.
  • Led team meetings to communicate objectives and boost staff motivation.
  • Ensured compliance with safety regulations throughout the store premises.
  • Delegated tasks according to team strengths for efficient service delivery.

Co-Manager

Bath and Body Works, Limited Brands
Tulsa
04.2014 - 08.2015
  • Optimized daily store operations while effectively managing staff performance.
  • Enhanced customer service through active engagement and prompt resolution of inquiries.
  • Trained new employees on company policies and procedures to ensure compliance.
  • Monitored inventory levels and coordinated timely stock replenishment.
  • Implemented promotional displays to increase customer interest and boost sales.
  • Collaborated with management on strategic initiatives to drive business growth.
  • Delegated assignments based on team strengths to maximize coverage and service quality.
  • Conducted weekly audits of cash registers to identify discrepancies in transactions.
  • Set Promotional Sets

Hardlines Team Lead

Target
Tulsa
01.2012 - 03.2013
  • Led Hardlines team in daily operations and product availability.
  • Coordinated merchandise displays to enhance shopping experience and drive sales.
  • Managed inventory levels and ensured accurate stock replenishment processes.
  • Assisted in implementing loss prevention strategies to reduce shrinkage risks.

Store Manager

Starbucks/Target
Tulsa
01.2010 - 12.2011
  • Managed daily store operations to ensure efficient and seamless functioning.
  • Trained and supervised staff on service protocols and product knowledge.
  • Maintained accurate inventory levels and organized stock for easy access.
  • Developed schedules to optimize staff coverage during peak hours.
  • Implemented company policies to enhance customer experience and satisfaction.
  • Conducted regular team meetings to evaluate performance and set goals.
  • Resolved customer complaints promptly to ensure loyalty and satisfaction.
  • Monitored financial transactions for accuracy and compliance with standards.

Executive Assistant to the Chief Financial Officer

Teen Mania Ministries
Tyler
01.2008 - 12.2008
  • Managed schedules and appointments for Chief Financial Officer to optimize time management.
  • Coordinated travel arrangements and itineraries for executive meetings efficiently.
  • Prepared meeting agendas and documented minutes during executive discussions.
  • Handled correspondence on behalf of CFO, ensuring timely communication.
  • Organized financial documents and maintained filing systems for accessibility.
  • Assisted in budget preparation by compiling necessary data and reports.
  • Facilitated communication among departments to support team projects effectively.
  • Developed streamlined processes for administrative workflows within department.

Executive Assistant to the President

Teen Mania Ministries
Tyler
01.2007 - 12.2007
  • Managed daily schedules and appointments for President, ensuring optimal organization and efficiency.
  • Coordinated meetings, prepared agendas, and facilitated executive discussions.
  • Maintained secure handling of confidential files and sensitive documents.
  • Organized travel arrangements, including airfare, accommodations, and itineraries for business trips.
  • Prepared comprehensive reports and presentations for board meetings and strategic sessions.
  • Liaised with stakeholders to gather pertinent information supporting initiatives.
  • Assisted in project management by tracking deadlines and deliverables effectively.
  • Monitored news outlets for articles relevant to President's interests.

Education

Bachelor of Science - Psychology

Oral Roberts University
Tulsa, OK
05-2013

Skills

  • Sales Analysys and nventory management
  • Visual merchandising
  • Operations management
  • Root-cause analysis
  • Recruiting and hiring
  • Financial oversight
  • Customer service
  • Employee training
  • Team leadership
  • Scheduling optimization
  • Problem solving
  • Policy implementation
  • Performance evaluation
  • Effective communication
  • Conflict resolution
  • Coaching and mentoring
  • Strategic planning
  • Relationship building and management

Accomplishments

  • Store Manager of the Year 2021
  • Trained 11 Store Managers from 2020 to 2025
  • Opened 4 new stores as District Manager

Timeline

District Manager

Starbucks
04.2024 - 12.2024

Store Manager

Starbucks
10.2020 - Current

Assistant Store Manager

Starbucks
10.2019 - 09.2020

Co-Manager

Bath and Body Works, Limited Brands
04.2014 - 08.2015

Hardlines Team Lead

Target
01.2012 - 03.2013

Store Manager

Starbucks/Target
01.2010 - 12.2011

Executive Assistant to the Chief Financial Officer

Teen Mania Ministries
01.2008 - 12.2008

Executive Assistant to the President

Teen Mania Ministries
01.2007 - 12.2007

Bachelor of Science - Psychology

Oral Roberts University

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Courtney Sleeper