Courtney Sloper
Monterey Park,CA
Summary
+I am a motivated, passionate and committed worker who is looking to expand experiences in all areas. Experienced in many higher management roles and have owned 2 small businesses.
+Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
+Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
+Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
+To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cosmetologist/Salon Manager
Wild Honey Salon
06.2024 - 08.2024
- Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
Owner
Slopeside Salon and Studio
12.2020 - 10.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Owner
Bombshell Beauty
07.2012 - 10.2022
- Responsible for managing all events and teams; making sure that events were staffed and booked for the wedding season
- Extended training in business management and extended education was provided to each Independent contractor
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Retail Supervisor and Office Assistant
Footloose Sports
08.2009 - 06.2020
- In a supervisor position: responsible for making schedules, creating various tasks for employees to assure the department was stocked, organized and presentable
- Responsible for solving various HR related problems
- Responsible for assisting buyers in placing orders with various companies and was in charge of designing and editing merchandising and marketing signage.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Dog Trainer and Caregiver
Big Pine Animal Shelter
08.2009 - 07.2018
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Maintained clean training arena for group classes.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Increased dog adoption rates from shelters by providing basic obedience training, making them more appealing to potential adopters.
- Elevated public safety by training service dogs for individuals with disabilities, ensuring reliable assistance in various settings.
- Monitored animal health, attention and behavior during training sessions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Cosmetology -
Paul Mitchell The School
Costa Mesa, California05.2011
Associate of Applied Science -
Cera Coso Community College
Mammoth Lakes, California01.2011
High School Diploma -
La Habra High School
La Habra, California06.2008
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Microsoft Office
- Passionate & Dedicated
- Licensed Cosmetologist
- Professionalism and Ethics
- Social Media Promotion
- Product Upselling
- Relationship Building
- Business Management
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Sales Professional (CSP)
- Microsoft Office Education
- Certified Color and Color Correction Specialist
Timeline
Cosmetologist/Salon Manager
Wild Honey Salon
06.2024 - 08.2024
Owner
Slopeside Salon and Studio
12.2020 - 10.2022
Owner
Bombshell Beauty
07.2012 - 10.2022
Retail Supervisor and Office Assistant
Footloose Sports
08.2009 - 06.2020
Dog Trainer and Caregiver
Big Pine Animal Shelter
08.2009 - 07.2018
Cosmetology -
Paul Mitchell The School
Associate of Applied Science -
Cera Coso Community College
High School Diploma -
La Habra High School
- CPR/AED Certification
- First Aid Certification
- Certified Sales Professional (CSP)
- Microsoft Office Education
- Certified Color and Color Correction Specialist
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