All Major Social Media Platforms
Courtney Smith
Communciations Specialist
Chicago,IL
Summary
Seasoned Communications Specialist with excellent attention to detail and remarkable critical thinking skills. Proficient in developing and overseeing projects with focus on quality and efficiency.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Marketing Coordinator
Lakeview East Chamber of Commerce
Chicago, IL
10.2019 - Current
- Maintained four separate organizational websites and operated seven social media accounts totaling more than 50k followers (content creation, scheduling, and community management)
- Coordinated digital advertising campaigns and assisted with print and OOH advertising
- Produced bimonthly e-newsletter, distributed to 28k+ subscribers
- Maintained accurate membership records and contact information for 400+ member businesses
- Assisted with production and distribution of niche publications, including annual membership directory and neighborhood guides for dining, retail, and beauty
- Coordinated with designers and printers to produce promotional pieces for events, programs, initiatives, and member businesses
- Managed content production including coordination, execution, and publishing of videos, photos, blog posts, and streams
- Managed office and clerical operations including answering and directing phone calls, general organizational emails, and in-person inquiries spanning organizational departments
- Basic filing, reporting, and budgeting duties
- Oversaw area gift card program consisting of 200+ local merchants
Account Coordinator
Reputation Partners
Chicago, IL
05.2018 - 10.2019
- In client-facing agency role, researched, drafted and distributed media lists, press releases, media pitches and alerts, bylines, thought leadership pieces (short and long form), briefing documents, and coverage reports with pristine attention to detail
- Secured and facilitated media interviews, placements, and broadcast segments in local, regional, national, and trade outlets
- Developed in-depth social media playbook with detailed audits, recommendations and strategy
- Executed monthly social media content calendars and performance reports, and performed daily community management of multiple platforms for firm’s top clients
- Drafted proposals, conference reports, status reports, and client correspondence
- Escalated issues to appropriate channels as necessary
Communications Intern
Chicago Fair Trade
Chicago, IL
11.2016 - 05.2018
- Managed omnichannel communications for nonprofit advocacy and membership-based organization, including planning and executing social media strategy, digital content, e-newsletters, and event promotion; raised over $24,000 in donations through virtual flash fundraiser, primarily through social media and email marketing
Education
Bachelor of Arts - Public Relations And Advertising
Loyola University Of Chicago
Chicago, IL 08.2014 - 05.2018
Skills
Marketing
Public Relations
Social Media
Interpersonal Skills
Customer Service
Organization
Attention to Detail
Proofreading
Marketing Collateral
Time Management
Email Blasts and Newsletters
Software
Canva
Microsoft Suite
Word Press, Wix
Shopify
Meltwater
Brandwatch
MailChimp, Constant Contact, Robly
Cision
Google Drive
Mac OS
Windows OS
Timeline
Marketing Coordinator
Lakeview East Chamber of Commerce
10.2019 - Current
Account Coordinator
Reputation Partners
05.2018 - 10.2019
Communications Intern
Chicago Fair Trade
11.2016 - 05.2018
Bachelor of Arts - Public Relations And Advertising
Loyola University Of Chicago
08.2014 - 05.2018
Interests
Live Music
Beauty
Cooking
Thrifting
Plants
Travel