Courtney Smith
North Arlington,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Permanent Supportive Housing Case Manager
Legacy Counseling, LLC
Dallas, TX
01.2020 - Current
- Delivers social work services to people living with HIV transitioning from homelessness.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Completed psychosocial evaluations and needs assessments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Provided ongoing counseling to help patients deal with conditions and processes
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Manages 50 families experiencing homelessness.
- Increased client program completion success by 60%
Customer Service Specialist/Technical Support
Craftmade International
Coppell, TX
10.2015 - 12.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered average of 65 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Developed customer service improvement initiatives that decreased customer wait times by 60%.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Representative/Billing Representative
William-Sonoma
Dallas, TX
06.2014 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Answered average of 85 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Cross-trained and provided back up for customer service managers.
Administrative Assistant to the Executive Director
Arbor House
Lewisville, TX
09.2013 - 08.2014
- Obtained signatures for financial documents and invoices.
- Preserved important, confidential files by developing electronic recordkeeping system, improving office efficiency 95 %.
- Managed communication to six executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions
Bridal Consultant/Customer Service
Group USA
Grapevine, TX
05.2010 - 08.2013
- Sold and fitted wedding gowns for brides-to-be.
- Displayed merchandise by arranging in appealing ways to boost sales by 40%.
- Increased bridal customer satisfaction by 45%.
- Managed over 13 bridal parties weekly.
- Developed vendor relationships for brides by 70%.
Child Care Counselor
YMCA
Coppell, TX
05.2010 - 07.2011
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Provided one-on-one and peer group tutoring on core subjects for children aged 4 to 13.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Experience Coordinator
Studio One to One
Grapevine, TX
04.2008 - 03.2010
- Created successful promotions such as giveaways and membership drives.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Assistant Project Manager
National Retail Solutions
Dallas, TX
08.2007 - 03.2008
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Reported regularly to managers on project budget, progress and technical problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Increased cleaning project services completion by 80%
- Increased invoice timely payouts weekly by 50%
- Managed bookkeeping, prepared budgets and cost reports.
- Closely collaborated with project members to identify and quickly address problems.
Education
Bachelor's - Rehabilitation Studies
University of North Texas
Denton, TX05.2013
Skills
- MS Office
- Team-building
- Decision-Making
- Written Communication
- PPE Compliance
- Planning and Coordination
- Analytical and Critical Thinking
- G-Suite
- Data Entry
- Self-Motivated
- Organization and Time Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Permanent Supportive Housing Case Manager
Legacy Counseling, LLC
01.2020 - Current
Customer Service Specialist/Technical Support
Craftmade International
10.2015 - 12.2019
Customer Service Representative/Billing Representative
William-Sonoma
06.2014 - 09.2015
Administrative Assistant to the Executive Director
Arbor House
09.2013 - 08.2014
Bridal Consultant/Customer Service
Group USA
05.2010 - 08.2013
Child Care Counselor
YMCA
05.2010 - 07.2011
Customer Experience Coordinator
Studio One to One
04.2008 - 03.2010
Assistant Project Manager
National Retail Solutions
08.2007 - 03.2008
Bachelor's - Rehabilitation Studies
University of North Texas