Courtney Smith
Berthoud,CO
Summary
Experienced Optometric Technician with background preparing patients for appointments with optometrists to foster outstanding examination experiences. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Passionate in the realm of contact lenses and corneal diseases. Driven and determined to expand knowledge in order to give optimal patient care. Open to learning and fostering other medical field skills given the opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Eye Center Of Northern Colorado
06.2023 - Current
- Fit specialty contact lenses for patients with various corneal diseases to assist in achieving optimal vision correction.
- Educate patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Educate and train patient on proper insertion and removal of specialty and soft contact lenses.
- Improve patient satisfaction by providing efficient and accurate diagnostic testing.
- Maintain clean and organized work environment for optimal patient care and equipment maintenance.
- Reduce wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Increase patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Ensure accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
- Provide exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Train new ophthalmic technicians on clinic protocols, fostering teamwork within practice.
- Identify issues during preliminary exam and addressed concerns with physician.
- Work well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Measure intraocular pressure using Goldman and Tonopen tonometry process.
- Perform thorough manifest refractions to obtain balanced prescriptions.
Janitor
Superior Janitorial Service
09.2023 - 04.2024
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Safeguarded building security by locking doors and setting alarms at end of each shift.
- Contributed to welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Maintained positive and professional demeanor while interacting with building occupants, promoting respectful work environment.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Optometric Technician Manager
Carbon Valley Eye Care
08.2022 - 06.2023
- Managed implementation of new technological improvements resulting in increased efficiency by creating easy to use guides and conducting trainings.
- Guided, coached, and lead technician team, delegating tasks and evaluating performance and progression.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained retinal cameras, OCT scans, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Identified issues during preliminary exam and addressed concerns with physician.
Optometric Technician
Carbon Valley Eye Care
01.2018 - 08.2022
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained retinal cameras, OCT scans, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Identified issues during preliminary exam and addressed concerns with physician.
Line Server
Modern Market
12.2015 - 06.2016
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted cashiers with processing customer payments and documenting orders.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Cross-trained in sandwich and pizza stations to provide maximum support to team members.
Line Server
Qdoba Mexican Grill
06.2015 - 12.2015
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted cashiers with processing customer payments and documenting orders.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
Education
Associate of Applied Science - Human Science
Front Range Community College
Westminster, CO05.2025
High School Diploma -
Salem High School
Salem, VA05.2014
Skills
- Certifications through AOA (CPOA)
- Specialty Contacts
- Corneal topography analysis
- Patient Engagement
- Specialized Testing
- Patient Photography
- Equipment Disinfection
- Facilities Scheduling
- Equipment Configuration
- Patient Testing
- Critical Thinking
- Bedside Manners
Accomplishments
- An enthusiastic member of the training team.
- Supervised team of four staff members during my time as an Optometric Technician Manager.
- Actively participated in a manager boot camp with the Morning Brew company.
- Served a religious mission trip for an extended period of time from June 2016 to December 2017. Organized teaching plans, served in the community, and learned communication skills.
Certification
- Certified Paraoptometric Assistant, Carbon Valley Eye Care - August 2022 to October 2025.
- Certified Paraoptometric, Carbon Valley Eye Care - August 2019 to August 2022.
Timeline
Janitor
Superior Janitorial Service
09.2023 - 04.2024
Ophthalmic Technician
Eye Center Of Northern Colorado
06.2023 - Current
Optometric Technician Manager
Carbon Valley Eye Care
08.2022 - 06.2023
Optometric Technician
Carbon Valley Eye Care
01.2018 - 08.2022
Line Server
Modern Market
12.2015 - 06.2016
Line Server
Qdoba Mexican Grill
06.2015 - 12.2015
Associate of Applied Science - Human Science
Front Range Community College
High School Diploma -
Salem High School
- Certified Paraoptometric Assistant, Carbon Valley Eye Care - August 2022 to October 2025.
- Certified Paraoptometric, Carbon Valley Eye Care - August 2019 to August 2022.
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