COURTNEY SMITH
Senoia,GA
Summary
Results-driven Customer Solution Specialist with a proven track record in providing exceptional customer service and supporting sales efforts. Seeking to leverage strong communication and problem-solving skills to enhance customer satisfaction and drive revenue growth at Georgia Pacific.
Overview
11
11
years of professional experience
Work History
Customer Solutions Specialist
Georgia Pacific, LLC
Atlanta
05.2019 - Current
- Acted as the primary point of contact for customer inquiries, concerns, and feedback, ensuring timely and satisfactory resolution
- Collaborated with sales teams to identify customer needs and provide tailored solutions, resulting in increased sales revenue and customer retention
- Developed and maintained relationships with key accounts, serving as a trusted advisor and strategic partner
- Conducted regular account reviews to identify opportunities for upselling and cross-selling additional products and services
- Provided product demonstrations and presentations to customers, highlighting key features and benefits
- Strong understanding of sales processes and techniques, with experience in supporting sales teams and driving revenue
- Assisted in the development of sales collateral and marketing materials, including product catalogs and promotional campaigns.
Consumer Affairs
Georgia Pacific, LLC
Atlanta
01.2019 - 01.2019
- Acted as the primary point of contact for consumer inquiries, concerns, and feedback, ensuring prompt and satisfactory resolution
- Communicated effectively with consumers, providing updates and resolutions in a timely and professional manner
- Investigated consumer complaints and disputes, identifying root causes, and implementing corrective actions to prevent recurrence
- Collaborated with cross-functional teams to address systemic issues and improve customer satisfaction processes
- Handled a high volume of inbound calls and emails, demonstrating patience and professionalism in dealing with customer concerns
- Participated in training programs to stay updated on company policies, procedures, and product knowledge.
Patient Support Representative
Millennia Patient Services
Newnan
10.2017 - 01.2019
- Assisted patients with inquiries related to medical billing, insurance coverage, and appointment scheduling, ensuring prompt and accurate resolution
- Provided empathetic and personalized support to patients facing healthcare challenges, demonstrating sensitivity and understanding
- Collaborated with healthcare providers and insurance companies to facilitate the authorization and processing of medical services
- Handled a high volume of inbound calls from customers, addressing inquiries, resolving issues, and providing product support
- Meet and exceed daily collection goals.
Rural Carrier
United States Postal Service
Sharpsburg
05.2016 - 01.2017
- Delivered mail and packages to residential and business addresses along designated rural routes, adhering to USPS standards and safety guidelines
- Managed mail distribution and collection activities, ensuring timely and accurate delivery of mail and parcels
- Maintained detailed records of mail delivery, including tracking codes and delivery confirmations, using handheld devices and paper logs
- Certified in first responder assistance to appropriately handle any damaged, contaminated, or suspected dangerous packages
- Communicated effectively with dispatchers and team members to coordinate delivery activities and address any issues or delays.
Pharmacy Technician
Publix Pharmacy
Peachtree City
01.2013 - 01.2016
- Assisted pharmacists in filling prescriptions accurately and efficiently, following established protocols and safety procedures
- Provided friendly and attentive customer service to patients, answering inquiries, and addressing concerns
- Supported pharmacy operations by performing administrative tasks such as answering phones, scheduling appointments, and managing patient records
- Assisted with inventory management, including receiving and stocking medications and supplies
- Prepared bulk medicines and prepackaged prescribed medications and organized in accordance with type and affix labels
- Collaborated with pharmacists and other healthcare professionals to ensure optimal patient care and service delivery.
Education
West Georgia Technical College
04.2024
Skills
- Initiative & Leadership
- Customer Solution Specialist
- Relationship Building
- Business Development
- Computer
- Account Management
- Order Processing
- Customer service excellence
Timeline
Customer Solutions Specialist
Georgia Pacific, LLC
05.2019 - Current
Consumer Affairs
Georgia Pacific, LLC
01.2019 - 01.2019
Patient Support Representative
Millennia Patient Services
10.2017 - 01.2019
Rural Carrier
United States Postal Service
05.2016 - 01.2017
Pharmacy Technician
Publix Pharmacy
01.2013 - 01.2016
West Georgia Technical College
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