Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Smith

Castle Rock,CO

Summary

Dynamic leader with proven expertise in employee training and workplace safety, honed at Texas Roadhouse. Excelled in motivating teams for peak performance, significantly enhancing customer satisfaction. Skilled in marketing and leadership, skilled at policy enforcement and fostering adaptability. Achievements include optimizing report levels and streamlining schedules, demonstrating exceptional flexibility and results-driven approach. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

11
11
years of professional experience

Work History

Shift Lead Manager

Alpha Charlies Tap And Tavern
02.2023 - Current
  • Engage with coworkers to improve customer experience and manage employees during shifts.
  • Bartend throughout shift. Responsibly serve customers from start to finish.
  • Build relationships to bring customers back due to reputation of the company.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed daily inventory effectively, reducing wastage and optimizing stock levels for performance based on day to day needs.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction while supporting the company name in a professional manner.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Lead Medical Assistant

Advent Health
08.2022 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Manage schedules for all providers.
  • Write and maintain schedule of all medical assistants on team.
  • Verify payroll is being accurately input.
  • Assist with all hiring for clinc.

Manager

Texas Roadhouse
09.2013 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Write all schedules for front of house employees.
  • Handle administrative and marketing responsibilities.
  • Schedule and run meetings for team to ensure excellent customer service.
  • Perform tasks and management no supervision.

Education

Nursing

CollegeAmerica - Denver
Denver, CO

Skills

  • Team motivation
  • Workplace Safety
  • Employee Training
  • Policy Enforcement
  • Flexibility and Adaptability
  • Marketing
  • Leadership

References

  • Christopher House: current supervisor at Alpha Charlies. 720-827-5547
  • Asia Cordova: co-worker at Advent Health. 719-744-7272.
  • Bobbie: supervisor at Advent Health. 720-822-1530.

Timeline

Shift Lead Manager

Alpha Charlies Tap And Tavern
02.2023 - Current

Lead Medical Assistant

Advent Health
08.2022 - Current

Manager

Texas Roadhouse
09.2013 - 08.2022

Nursing

CollegeAmerica - Denver

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Courtney Smith