Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Smith

Cincinnati,OH

Summary

I am a motivational leader and organizational problem-solver with advanced knowledge in team building and customer service skills. I have past experience stepping into roles and quickly making positive changes to drive company success. It is important for me to use training, monitoring and morale-building techniques to maximize employee engagement and performance. I pride myself on the work I produce and strive to bring others with me to the top in every way I can.

Overview

6
6
years of professional experience

Work History

Manager

Anderson Collision
Anderson, OH
11.2021 - Current
  • Monitored staff performance and addressed issues.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Review and write estimates to send to customers on the daily.
  • Create meetings with customers and set up drop-off and pick-up times.
  • Set up customers with rental vehicles and scheduling meeting times for them.
  • Speaking with customers and selling our services to them while at the shop.
  • Handling issues that may arise with parts being delayed.
  • E-mail customers daily with any updates and/or concerns regarding their repair / scheduled repair.
  • Speaking in all forms with insurance agents to get correct information on customers' vehicles.

Server

Skyline Chili
Cincinnati, OH
07.2022 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.

Accountant Assistant

Boruske Collision
Dayton, KY
07.2018 - 11.2021
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Coordinated timely payments from vendors, clients and account holders.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
  • Trained in CCC and QuickBooks
  • Called companies to pay credit card bills.
  • Paid bills online and through bank online.
  • Took bank deposits to the bank after receiving the checks.

Nanny

Mr. Peiris
Loveland, OH
06.2020 - 05.2021
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Provided safe transportation to and from activities and events.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
  • Made set schedules in children's days to have time for education, exploration, and exercise.
  • Ready to start the day with excitement and activities in order to bring a good atmosphere to the beginning of the day.

Server

Terrace Park Country Club
Milford, OH
06.2020 - 02.2021
  • Completed thorough closing shifts to maintain operational standards each day.
  • Prepped food and created clean environments for guests at the club.
  • Took guests' orders and delivered multiple coursed meals to their table in a timely matter.
  • Took drink orders and got them to the guests in a timely fashion.
  • Set up nice dinner parties with strategic placements.
  • Create an experience for guests at the dinner parties.
  • Being used to a demanding, high-intensity job due to the demands of guests.

Manager

Old Milford Ice Cream Parlor
Milford, OH
08.2018 - 08.2019
  • While managing the Old Milford Ice Cream Parlor, I put deliveries away, cleaned the staff and customer areas frequently, and made home-made treats for the customers.
  • Most of the staff was young, so I was able to relate with them and find ways to motivate them, as well as gain mutual respect.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

High School Diploma -

Ursuline Academy
Blue Ash
05.2018

Skills

  • Sales Techniques
  • Staff Development
  • Project Management
  • Administration and Reporting
  • Verbal and Written Communication
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Problem Resolution
  • Managing Operations and Efficiency
  • Budget Management
  • Workforce Management
  • Issue and Conflict Resolution
  • Computer Skills
  • Professional and Courteous
  • Customer Relationship Management
  • Strategic Planning
  • Negotiation and Conflict Resolution
  • Customer Service
  • Human Resources Management
  • Good Judgment
  • Decision Making
  • Interpersonal Relations
  • Business Development
  • QuickBooks
  • CCC
  • Microsoft Word

Timeline

Server

Skyline Chili
07.2022 - Current

Manager

Anderson Collision
11.2021 - Current

Nanny

Mr. Peiris
06.2020 - 05.2021

Server

Terrace Park Country Club
06.2020 - 02.2021

Manager

Old Milford Ice Cream Parlor
08.2018 - 08.2019

Accountant Assistant

Boruske Collision
07.2018 - 11.2021

High School Diploma -

Ursuline Academy

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